Fleet excellence manager

7 days ago

Wyuna, Australia Swiggy Full time

Senior / Fleet Excellence Manager

Mandate -3

About Swiggy

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 600+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 3 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed everyday, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Roles and Responsibilities:-

  • Managing a team of 500-850 Delivery Executives ( DE) in a zone(s) directly on a daily basis DE efficiency assigned at an individual level.
  • Coach DEs via field training at an individual level for better delivery experience.
  • Conduct regular field audits for better compliance among DEs
  • Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
  • Address DE level issues/grievances by escalating to relevant teams like governance, ROC etc.
  • Mitigate Strikes with minimal ground disruption.
  • Conduct huddles weekly including GTM of new products/launches
  • Provide ground intelligence on cost , speed and new launches.
  • Drive reactivations and attritions through calling and engagement with DEs
  • Drive Referral by engaging with existing DE's and influencing them to refer more DEs.

Desired Skills:-
  • Prior experience in fleet management is preferable.
  • Should have a bike and be willing to travel within the city.
  • Completes tasks independently with minimal follow-ups
  • Should be available to work on Weekends.
  • Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
  • Should know local geographical area knowledge and should be able to converse in local languages
  • The candidate should have an entrepreneurial attitude / should be a go-getter
  • Must have attention to detail and critically think through to resolve problems.
  • Must have customer service skills and be able to maintain a consistent, high level of service.

Closing note

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law
#J-18808-Ljbffr

  • Delivery Fleet Performance Specialist

    1 week ago

    Wyuna, Australia beBeeFleet Full time $90,000 - $120,000

    Fleet Excellence Manager Job DescriptionWe are seeking a skilled professional to oversee the performance of our delivery fleet in India. The ideal candidate will have prior experience in fleet management, excellent leadership skills, and a customer-centric approach.

  • Excellence Team Lead

    1 week ago

    Wyuna, Australia beBeeFleetManager Full time $80,000 - $100,000

    Job SummaryWe are seeking an experienced and skilled Fleet Excellence Manager to join our team. This role is responsible for managing a team of delivery executives, ensuring efficient operations, and driving reactivations and referrals.This includes managing a team of 500-850 delivery executives on a daily basis, coaching them through field training,...

  • Fleet Optimization Specialist

    2 weeks ago

    Wyuna, Australia beBeeDelivery Full time $60,000 - $80,000

    Optimization Delivery Manager Role:We are seeking a highly skilled Optimization Delivery Manager to lead the team in our operations. As a key member, you will oversee the efficient delivery services by managing a team of delivery executives.Directly manage a team of 500-850 delivery executives daily and coordinate their activities within zones.Coach delivery...

  • Mastering Logistics Operations

    6 days ago

    Wyuna, Australia beBeeFleet Full time $80,000 - $120,000

    Fleet Excellence Manager RoleWe are seeking a highly skilled Fleet Excellence Manager to drive excellence across our delivery network.This key member of our operations team will be responsible for managing a team of 500-850 Delivery Executives daily, focusing on individual efficiency and productivity.Coach and train DEs through field training to enhance...

  • City Growth Manager

    2 weeks ago

    Wyuna, Australia Instamart Full time

    OverviewWays of working: Mandate 3 : Onsite - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.About SwiggySwiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India,...

  • Project Manager

    5 days ago

    Wyuna, Australia The Aspiring CEO Pvt. Ltd. Full time

    OverviewAs a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company's views creatively. Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.Job...

  • Operations Manager

    4 days ago

    Wyuna, Australia Bluhat Consulting Pty Ltd Full time

    Base pay rangeA$150,000.00/yr - A$15,180,000.00/yrOverviewOur client, a leader in their field throughout Australia, is seeking a dedicated and experienced individual to join the team in the role of Operations Manager. As the Operations Manager, you will be responsible for overseeing the day-to-day operations and logistics of the organisation, ensuring...

  • Field Operations Manager

    1 week ago

    Wyuna, Australia beBeeFieldOperations Full time $70,000 - $95,000

    Job Summary:We are seeking a skilled Field Operations Manager to oversee field operations and ensure compliance with project requirements.Key Responsibilities:Conduct thorough field inspections to identify areas for improvementCollaborate with cross-functional teams to resolve operational issues and optimize processesFoster strong relationships with key...

  • Event Operations Manager

    2 weeks ago

    Wyuna, Australia beBeeCustomer Full time $60,000 - $100,000

    Job OpportunityWe are seeking a highly motivated and detail-oriented Event Operations Manager to join our team.This is a dynamic role where you will be responsible for coordinating all aspects of events, including rooming lists, menu selections, and event logistics.Main Responsibilities:Coordinate events from initial contact to departure, ensuring seamless...

  • Assistant Manager/ SR Analyst Retention Marketing

    1 week ago

    Wyuna, Australia FlowerAura Full time

    Overview Position: Assistant Manager/ SR Analyst Retention Marketing ResponsibilitiesCreate comprehensive campaigns for user retention based on user behavior, user segmentation and journey. Map customer journey and develop listening points in the journey. Proactive campaign management and consistently monitoring performance metrics such as...