Operations Engineering Lead

Overview

Join to apply for the Operations Engineering Lead role at Motorola Solutions.

Company overview and department information are provided to describe the environment and purpose of the role. This position provides technical leadership to a team delivering mission-critical communication solutions for government and enterprise clients in Victoria. It aims to enhance operational maturity and align services with ITIL best practices.

Responsibilities

• Provide technical leadership across a broad range of technologies including LAN/WAN switching and routing, P25 Voice Networks, Paging Networks, Microwave Networks and other subsystems.
• Oversee the operational health, security and maintenance of mission-critical public safety systems within the Operations Engineering scope.
• Manage day-to-day operational priorities and activities of the operations engineering team.
• Act as a technical escalation point for NOC staff, Field and Operations Engineers requiring technical assistance.
• Identify systemic issues that may impact operations or customers and drive resolutions in line with ITIL framework.
• Maintain and enhance accuracy and completeness of technical, procedural, and as-built documentation.
• Promote and ensure compliance with ITIL service management processes and procedures.
• Foster a culture of continual improvement by implementing best practices, identifying improvements, and providing opportunities for professional development and training for team members.
• Collaborate with other teams to ensure alignment and effective service delivery, driving high-quality operations engineering services for contractual compliance and customer satisfaction.
• Participate in service review meetings as the technical representative to provide insights on performance and service quality.
• Collaborate with cross-functional teams to produce regular reports on KPIs and SLAs.
• Participate in an on-call rotation to address urgent system incidents after hours.
• Provide technical support and resourcing assistance to Systems Integrations for projects within the Operations Engineering scope.
• Other duties as required, relevant to the Operations Engineering and support of mission-critical communication solutions for Motorola's Government and Enterprise clients in Victoria.

Basic Requirements

Essential:

• Tertiary qualifications in Electronics / Computer Systems Engineering or similar (extensive industry experience will be considered as an alternative).

Highly Desirable

• ITIL v4 Certification
• Telecommunications, Land Mobile Radio (LMR)
• Microwave Transmission Network Experience
• CISCO / Juniper networking certifications
• Microsoft / Linux certifications
• Knowledge in SQL and Tableau reporting

Desirable

• Motorola P25 System Experience
• Flex Paging System Experience
• Network security skills including intrusion detection devices, firewalls and anti-virus
• PABX/VoIP experience
• Administration, configuration, fault finding and maintenance of networks, LAN/WAN, routers, switches, servers, workstations and applications
• VMware administration

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

#J-18808-Ljbffr

---