Facilities Service Manager

4 days ago

Sydney, New South Wales, Australia Reo Group Full time

Base pay range: A$110,000.00/yr - A$130,000.00/yr

Location: Alexandria, Sydney

Salary Package: $110k - $130k + Super

Role Highlights: Newly created leadership opportunity with a growing national facilities & property business. Step into a fast-paced, team-oriented environment where you'll have autonomy, influence, and impact.

Overview

This is a newly created role, reporting directly to the General Manager who has been in your shoes. It\'s come about because growth demands it - and because the GM needs to focus on strategy, not just the day-to-day. That\'s where you come in.

You'll lead a dynamic team of Service Team Leaders and Schedulers who handle a high volume of work orders across metro, regional and remote areas for major national clients. Your role will be to guide, mentor, streamline, and elevate - making sure the right jobs are done right, at the right time, every time. It\'s a unique mix of people leadership, operational oversight, and client delivery. It\'s about setting the standard, driving improvement, and building trust - with clients and with your team.

If you thrive in a collaborative, quick-thinking, fast-paced customer-focused environment, this could be your next step.

Responsibilities
  • Oversee service operations across scheduling, subcontractor coordination/sourcing, KPIs, and service delivery
  • Lead a team of Team Leaders and Service Schedulers (10+)
  • Identify performance gaps and drive team development, mentoring and coaching staff
  • Partner with compliance and other internal teams to deliver service excellence
  • Ensure SLA/KPI targets are met or exceeded for major national clients
  • Oversee and approve quoting and invoicing processes, ensuring accuracy and profitability
  • Be the point of escalation for operational queries, resolving issues with confidence and urgency
  • Pull and interpret service performance data to identify areas for continuous improvement
Candidate Profile & Qualifications
  • 3+ years\' leadership experience in a fast-paced FM, property, operations or service delivery environment
  • Industry experience in facilities management or trade-based services and an understanding of the contracts is critical
  • Confidence managing high-volume service delivery teams (ideally scheduling/dispatch experience)
  • Intermediate Excel skills and ability to work with platforms like Simpro, Wink, and a range of client portals
  • A hands-on approach to mentoring, coaching, developing others and jumping in to help when needed
  • Clear communication skills, with the ability to influence and build trust at all levels
Culture & Benefits

This is a tight-knit team with great energy - where people help each other out, back each other, and want to do things better every day. It\'s not corporate or rigid. It\'s real, collaborative, and very fast-moving. They live and breathe their values: humble, hungry and honest.

You'll be stepping into a leadership role that matters to the business, to the clients, and to the people you lead.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management
  • Industries: Facilities Services

Please apply via the link below. All applicants will hear back from us via email or telephone.

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