Manager Change

20 hours ago

Newcastle, New South Wales, Australia Suncorp Group Full time
Overview

As Manager Change & Communications, you'll lead the development and delivery of strategic change and communication practices across Customer Service. You'll enable successful project execution, uplift change maturity, and protect customer experience and business outcomes.

What You'll Do
  • Design and deliver robust change and communication strategies that support successful project and program outcomes
  • Lead the development of Customer Service's change management practice, embedding tools, frameworks, and standards
  • Drive continuous improvement through stakeholder education and evolution of change and comms maturity
  • Develop and lead strategic and operational communications aligned to our Customer Service North Star
  • Support delivery excellence and embed best-in-class ways of working across teams
  • Own and optimise Customer Service's SharePoint and manage critical incident communications
  • Embed a customer-obsessed, high-performance culture across the team, supporting talent, development and succession planning
What You'll Bring
  • Proven leadership experience (5+ years), with a track record of mentoring and developing high-performing teams
  • Advanced change management capability, with experience applying methodologies in large-scale customer-facing environments
  • Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites
  • Exceptional communication and stakeholder engagement skills, including with senior leaders
  • Skilled in influencing and negotiating to drive adoption and alignment across diverse teams
  • Experience managing strategic communications and digital platforms (e.g. SharePoint)
What You'll Enjoy
  • Access our Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.moranidni@suncorp.com.au for a confidential conversation.

Job details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Project Management and Information Technology
  • Industries: Financial Services and Insurance
#J-18808-Ljbffr

  • Change Manager

    3 days ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Join to apply for the Change Manager role at Bendigo Advertiser1 day ago Be among the first 25 applicantsJoin to apply for the Change Manager role at Bendigo Advertiser12-Month ContractCyber Security ProjectHybrid Working from NewcastleLooking for an experienced Change Manager to support exciting Cyber Security initiatives Your new companyAre you an...

  • Senior Change Manager

    2 days ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Overview Join to apply for the Senior Change Manager role at Bendigo Advertiser. 12-month day rate contract; Hybrid working arrangements in Newcastle; Large-scale cyber program. We're seeking an experienced Senior Change Manager to lead change and communications for a large-scale cyber security program. In this role, you'll help drive adoption of...

  • Change Lead

    2 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Join to apply for the Change Lead role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Change Lead role at Bendigo AdvertiserGet AI-powered advice on this job and more exclusive features.539215 Change Lead - Single Digital Patient RecordCalvary Mater NewcastleFixed Full-Time Contract - approximately 9 monthsSalary...

  • Chief Change Officer

    2 days ago

    Newcastle, New South Wales, Australia beBeechange Full time $94,704 - $121,263

    About the RoleOur organisation is seeking a seasoned Change Manager to drive impactful change and communications within our large-scale cyber security program.This 12-month contract offers hybrid working arrangements in Newcastle, providing an excellent work-life balance. We're looking for someone with expertise in developing and implementing change...

  • Senior Change Lead

    9 hours ago

    Newcastle, New South Wales, Australia beBeeChangeManager Full time $145,000 - $175,000

    Job SummaryWe are seeking a seasoned professional to lead the development and delivery of strategic change and communication practices across our organization. As a Change Manager, you will be responsible for enabling successful project execution, uplifting change maturity, and protecting customer experience and business outcomes.Your Key Objectives:To...

  • Climate Change Sustainability Leader

    5 days ago

    Newcastle, New South Wales, Australia beBeeDecarbonisation Full time $90,000 - $110,000

    Sustainability Leader: Climate ChangeShape a sustainable future by spearheading climate action initiatives and driving decarbonisation efforts. This role aims to deliver tangible business and environmental outcomes.Mature and implement the organisation's climate transition plan and decarbonisation roadmap, ensuring alignment with overall strategy.Monitor...

  • Account Manager

    4 days ago

    Newcastle, New South Wales, Australia Sandvik Full time

    Sandvik Heatherbrae, New South Wales, Australia3 days ago Be among the first 25 applicantsAbout The RoleBased at the Brisbane site and reporting to the Sales Manager (Metal – East), The Account Manager - Metal is primarily responsible for Sales and technical service support for all allocated customers in the assigned territory.The Account Manager - Metal...

  • Account Manager

    3 weeks ago

    Newcastle, New South Wales, Australia Sandvik Full time

    Sandvik Heatherbrae, New South Wales, Australia3 days ago Be among the first 25 applicantsAbout The RoleBased at the Brisbane site and reporting to the Sales Manager (Metal – East), The Account Manager - Metal is primarily responsible for Sales and technical service support for all allocated customers in the assigned territory. The Account Manager - Metal...

  • Assistant Manager

    20 hours ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Join to apply for the Assistant Manager role at Bendigo Advertiser Overview You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store...

  • Colleague Communications Manager

    4 days ago

    Newcastle, New South Wales, Australia Sage City Full time

    Job Details: Colleague Communications ManagerFull details of the job.Job Title: Colleague Communications ManagerJob Description: As Sage continues to grow, our global Corporate Affairs function offers an exciting opportunity to join our Group Colleague Communications team as a Colleague Communications Manager.The successful candidate will shape and influence...