Receptionist

3 weeks ago

Hornsby, New South Wales, Australia HCF Australia Full time
Overview

Join to apply for the Receptionist role at HCF Australia. Are you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams?

We are seeking a dedicated, professional, and friendly Receptionist for our Dental Centre Network (DCN), based primarily at our Hornsby Dental Center, with opportunities in Chatswood.

Responsibilities
  • Provide courteous, prompt, and accurate responses to all patient and staff enquiries.
  • Answer phones within established KPIs and ensure all calls are monitored and responded to throughout the day.
  • Maximise patient appointments and minimise schedule gaps.
  • Create, reschedule, and cancel appointments as required.
  • Maintain a clean and organised reception area.
  • Receive patients and assist emergency patients per HCF Dental protocols.
  • Raise patient accounts, claim benefits, and receipt gap payments efficiently.
  • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
  • Perform daily banking and balance takings, preparing end-of-day reports.
  • Liaise with other Dental Centres regarding patient files and records.
Essential Skills, Experience, and Qualifications
  • Neat personal appearance and excellent presentation.
  • Competence in appointment booking and account systems.
  • Ability to maintain strict confidentiality, tact, and diplomacy at all times.
  • Knowledge of Dental Centre systems and procedures.
Desirable
  • Previous experience as a Dental Assistant or willingness to be cross-trained.
  • Familiarity with D4W software.
  • Working knowledge of Microsoft Outlook, Excel, and Word.
  • Qualifications in first aid.
Join Us

Become part of a team that is dedicated to delivering outstanding patient care and supporting each other in a professional and positive work environment. Apply today for your chance to contribute to the efficient running and welcoming atmosphere of our Dental Centre Network.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. Our values guide how we work and help us realise our purpose and deliver our Strategy. We live our values by walking in others' shoes, staying human, making it better and getting there together.

Culture & Benefits

Purpose-driven passion: We're united by a common purpose to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance. We'll empower you with the necessary skills and tools to support your wellbeing and performance. Benefits include:

  • 50% subsidy on HCF hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF products and partner services
Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as applications are reviewed as they are submitted and the role may be filled before the closing date.


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