Customer Experience Team Leader

2 days ago

Hornsby, Australia Corestone Holdings Full time

**Join us in our Luxury Beauty Salons to provide First Class Service**

You will be working in a friendly and creative environment with our amazing team of beauty technicians and receptionists, whilst you build on your own skills and excel in your career.

**About the Role**

In this role you will:

- Manage the customer service team with their day-to-day activities
- Initiate communication with customers to ensure they feel welcome and special to Evaline
- Maintain accurate records of customer details and appointments to build rapport
- Operate and record services through our POS system (training will be provided)
- Develop and facilitate a positive and united team environment
- Record and send performance reports back to head office
- Experience in leading a team in a customer service environment
- Strong interpersonal and communication skills and confident phone manner
- Adaptable and able to learn quickly
- Desire to deliver high levels of customer service
- Well-presented and approachable mannerisms

**About Us**

Here at Evaline, we want to challenge the norms associated with the traditional nail and beauty salons. We prioritise the customer's comfort and experience, ensuring they feel good in our salons, and even better and more confident once they leave. We want to modernise this experience and make it an enjoyable one for anyone who comes in.

**Salary**: $30.00 - $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Hornsby, NSW: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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