Receptionist

4 days ago

Hornsby, New South Wales, Australia HCF (Australia) Full time $70,000 - $120,000 per year

Are you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams?

We are seeking a dedicated, professional, and friendly Receptionist for our Dental Centre Network (DCN), based primarily at our Hornsby Dental Center, with opportunities in Chatswood

About the Role:

The Receptionist is a key frontline member of our team, responsible for maximising patient appointments, managing the appointment book, and ensuring efficient and courteous customer service to both members and staff. You will be the first point of contact for incoming phone calls, support the Practice Manager and the Dentist in Charge, and play an integral role in the smooth operation and teamwork of the dental centre.

Your responsibilities will also include raising accounts, receipting payments, and ensuring compliance with the HCF Dental Quality Management System and HCF policies and procedures.

Key Responsibilities:

The key responsibilities of this role include but are not limited to the following:

  • Provide courteous, prompt, and accurate responses to all patient and staff enquiries.
  • Answer phones within established KPIs and ensure all calls are monitored and responded to throughout the day.
  • Maximise patient appointments and minimise schedule gaps.
  • Create, reschedule, and cancel appointments as required.
  • Maintain a clean and organised reception area.
  • Receive patients and assist emergency patients per HCF Dental protocols.
  • Raise patient accounts, claim benefits, and receipt gap payments efficiently.
  • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
  • Perform daily banking and balance takings, preparing end-of-day reports.
  • Liaise with other Dental Centres regarding patient files and records.

Skills, Experience, and Qualifications:

Essential:

  • Neat personal appearance and excellent presentation.
  • Competence in appointment booking and account systems.
  • Ability to maintain strict confidentiality, tact, and diplomacy at all times.
  • Knowledge of Dental Centre systems and procedures.

Desirable:

  • Previous experience as a Dental Assistant or willingness to be cross-trained.
  • Familiarity with D4W software.
  • Working knowledge of Microsoft Outlook, Excel, and Word.
  • Qualifications in first aid.

Join Us

Become part of a team that is dedicated to delivering outstanding patient care and supporting each other in a professional and positive work environment. Apply today for your chance to contribute to the efficient running and welcoming atmosphere of our Dental Centre Network.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

  • 50% subsidy on HCF hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

  • Receptionist

    5 days ago

    Hornsby, New South Wales, Australia HCF Australia Full time

    This is a Receptionist role with HCF Australia based in Hornsby, NSW, AU == HCF Australia ==Role Seniority - juniorMore about the Receptionist role at HCF AustraliaAre you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both...

  • Receptionist

    1 day ago

    Hornsby, New South Wales, Australia HCF Australia Full time

    OverviewJoin to apply for the Receptionist role at HCF Australia. Are you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams?We are seeking a dedicated, professional, and friendly Receptionist for...

  • Dental Assistant

    6 days ago

    Hornsby, New South Wales, Australia No Gaps Dental Full time $104,000 - $130,878 per year

    We are an established, family orientated dental group with several locations across Sydney. We have a friendly team of dentists, dental assistants and receptionists who you will work closely with.We currently seek a Dental Assistant / Dental Receptionist to join our team in Chatswood/Hornsby/Artarmon.The successful candidate will provide a high standard of...

  • Medical Receptionist

    6 days ago

    Hornsby, New South Wales, Australia Balmoral Medical Centre Hornsby Full time $58,000 - $62,000 per year

    You will be working in a friendly and supportive environment, with the opportunity to access comprehensive training and career growth.This is a dynamic and challenging role with busy days and an interesting range of tasks to complete across the day. You will have the opportunity to work with a range of exceptional General Practitioners .Day to day...

  • Medical Receptionist

    1 week ago

    Hornsby, Australia I-MED Full time

    **Job Opportunity**: Dual role - Medical Receptionist/Contact Centre Agent  Are you a multitasking superstar with a passion for healthcare and exceptional customer service? Look no further! We have an exciting opportunity for a Dual Role - Medical Receptionist/Contact Centre Agent to join our team at I-MED Radiology Hornsby with occassional travel to our...

  • Receptionist

    5 days ago

    Hornsby, Australia Essential Appointments Full time

    Earn an impressive $30.00/hr plus Super - Embark on a 1-month role with the exciting possibility of extension - Enjoy the ease of accessing the workplace via public transport Join a prestigious and widely recognised organisation in Hornsby as a Receptionist for an immediate start!! **Why this opportunity shines**: - **Elevated compensation**: Earn...

  • Medical Receptionist

    2 weeks ago

    Hornsby, Australia Medclinic Family Prcatice Full time

    Looking for receptionist for the medical center. Can work full time or part time( more than 2 days per week) Good computer skills **Job Types**: Full-time, Part-time, Casual Pay: $25.00 - $27.00 per hour COVID-19 considerations: yes all the precautions. Can train about the precautions **Job Types**: Full-time, Part-time, Casual **Salary**: $25.00 -...

  • Receptionist/administration

    2 weeks ago

    Hornsby, Australia GreenClean Full time

    We are a fast growing green cleaning company servicing residential and commercial clients. We have a fantastic opportunity available for a Receptionist/Admin Assistant to join our company. Previous experience in managing day to day operations of a service based business a big advantage must have previous experience in similar role POSITION PURPOSE: -...

  • Receptionist/admin Officer

    5 days ago

    Hornsby, Australia GreenClean Full time

    We are a cleaning company based in Hornsby. We are looking for an experienced receptionist/ admin assistant to join us on a part time basis with the view to transition to full time. Working hours for this position are 8.30 am to 12 pm and 12 pm to 5pm **Duties include but not limited to**: - Duties include but not limited to - inbound and outbound...

  • Medical Receptionist

    1 week ago

    Hornsby, Australia Balmoral Medical Centre Full time

    Looking for receptionist for the medical center. Can work full time or part time Good computer skills **Job Types**: Full-time, Part-time, Casual Pay: $18.00 - $25.00 per hour COVID-19 considerations: yes all the precautions. **Job Types**: Part-time, Casual, Full-time Part-time hours: 20 per week **Salary**: $18.00 - $25.00 per hour Schedule: - 8...

  • Receptionist

    5 days ago

    Hornsby, Australia HCF Full time

    Are you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams? We are seeking a dedicated, professional, and friendly Receptionist for our Dental Centre Network (DCN), based primarily at our Hornsby...

  • Dental Assistant/receptionist

    2 weeks ago

    Hornsby, Australia Hornsby Dental Care Full time

    Seeking a dynamic dental assistant/ receptionist to join our busy dental practice in Hornsby. Days are flexible (Some Saturdays as required). **Experience**: - dental assisting: 1 year (preferred) but not required **Duties**: - Providing chair-side assistance (e.g. handing equipment to dentists, spraying and suction) - Assisting with administrative...

  • Medical Receptionist

    3 days ago

    Hornsby, Australia I-MED Full time

    The role is a full time position working Monday to Friday, with 8 hour shifts between 7am - 9pm. **Role Overview**: As a Medical Receptionist, you will be the first point of contact for our patients both in person and with shifts in our on-site booking hub. **Your responsibilities will include**: - Greeting patients warmly and assisting with check-in...

  • Experienced Medical Receptionist/administrator

    2 days ago

    Hornsby, Australia Hornsby Medical Specialists Full time

    We are seeking a highly experienced and skilled specialists' medical receptionist to join our team at a busy multi-specialist practice. This role is for approximately 2-4 days per week with the requirement for sick cover and leave cover as required. Essential criteria: Minimum 1-2 years experience working for a physician or surgeon Proficiency in the use...