Receptionist

4 days ago

Hornsby, New South Wales, Australia HCF (Australia) Full time $45,000 - $65,000 per year

Are you passionate about delivering exceptional customer service and being the welcoming face of a thriving dental centre? Do you thrive in fast-paced environments and enjoy supporting both patients and professional teams?

We are seeking a dedicated, professional, and friendly Receptionist for our Dental Centre Network (DCN), based primarily at our Hornsby Dental Center, with opportunities in Chatswood

About the Role:

The Receptionist is a key frontline member of our team, responsible for maximising patient appointments, managing the appointment book, and ensuring efficient and courteous customer service to both members and staff. You will be the first point of contact for incoming phone calls, support the Practice Manager and the Dentist in Charge, and play an integral role in the smooth operation and teamwork of the dental centre.

Your responsibilities will also include raising accounts, receipting payments, and ensuring compliance with the HCF Dental Quality Management System and HCF policies and procedures.

Key Responsibilities:

The key responsibilities of this role include but are not limited to the following:

  • Provide courteous, prompt, and accurate responses to all patient and staff enquiries.
  • Answer phones within established KPIs and ensure all calls are monitored and responded to throughout the day.
  • Maximise patient appointments and minimise schedule gaps.
  • Create, reschedule, and cancel appointments as required.
  • Maintain a clean and organised reception area.
  • Receive patients and assist emergency patients per HCF Dental protocols.
  • Raise patient accounts, claim benefits, and receipt gap payments efficiently.
  • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
  • Perform daily banking and balance takings, preparing end-of-day reports.
  • Liaise with other Dental Centres regarding patient files and records.

Skills, Experience, and Qualifications:

Essential:

  • Neat personal appearance and excellent presentation.
  • Competence in appointment booking and account systems.
  • Ability to maintain strict confidentiality, tact, and diplomacy at all times.
  • Knowledge of Dental Centre systems and procedures.

Desirable:

  • Previous experience as a Dental Assistant or willingness to be cross-trained.
  • Familiarity with D4W software.
  • Working knowledge of Microsoft Outlook, Excel, and Word.
  • Qualifications in first aid.

Join Us

Become part of a team that is dedicated to delivering outstanding patient care and supporting each other in a professional and positive work environment. Apply today for your chance to contribute to the efficient running and welcoming atmosphere of our Dental Centre Network.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

  • 50% subsidy on HCF hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

  • Medical Receptionist

    2 weeks ago

    Hornsby, New South Wales, Australia Best Brains and Minds Specialist Clinic Full time $60,000 - $96,000 per year

    Part time Medical Secretary – Best Brains and MindsBest Brains and Minds Specialist Psychiatry Practice in Hornsby NSW providing cutting edge excellent mental health care in NSW and beyond. We are seeking enthusiastic, empathetic, and efficient medical receptionist to join our team on part time basis. This position requires, experience, self-discipline,...

  • receptionist/office allrounder

    6 days ago

    Hornsby, New South Wales, Australia Baramenco Pty Ltd Full time $192,960 per year

    RECEPTIONIST / OFFICE ALLROUNDER. Three days per week 8.30am to 5.00pm. Monday to Wednesday. No reduction of the hours each day is possible. Middle age no obstacle. Long term employee sought.Small office near Hornsby, friendly atmosphere, varied duties include phone, scheduling of service team, invoicing, parts ordering & control, advising clients & keeping...

  • Dental Assistant

    6 days ago

    Hornsby, New South Wales, Australia No Gaps Dental Full time $45,000 - $65,000 per year

    We are an established, family orientated dental group with several locations across Sydney. We have a friendly team of dentists, dental assistants and receptionists who you will work closely with.We currently seek a Dental Assistant / Dental Receptionist to join our team in Chatswood/Hornsby/Artarmon.The successful candidate will provide a high standard of...

  • Retail Planogram Merchandiser

    2 weeks ago

    Hornsby, New South Wales, Australia CROSSMARK Australia Full time $32,790 - $43,880 per year

    Retail Planogram Merchandiser – Hornsby - NSW (Car and License Required)Live in Asquith, Berowra Heights, Cherrybrook, Dural, Glenorie, Hornsby, Thornleigh or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark,a Great Place to Work certified organisation is offering ongoing casual work...

  • Retail Planogram Merchandiser

    2 weeks ago

    Hornsby, New South Wales, Australia CROSSMARK Australia Full time $40,000 - $80,000 per year

    Retail Planogram Merchandiser – Hornsby - NSW (Car and License Required) Live in Asquith, Berowra Heights, Cherrybrook, Dural, Glenorie, Hornsby, Thornleigh or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing casual...

  • Retail Planogram Merchandiser

    2 weeks ago

    Hornsby, New South Wales, Australia Crossmark Australia Full time $64,000 - $96,000 per year

    Retail Planogram Merchandiser – Hornsby - NSW (Car and License Required)Live in Asquith, Berowra Heights, Cherrybrook, Dural, Glenorie, Hornsby, Thornleigh or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing casual work...

  • Receptionist/administrator

    2 weeks ago

    Hornsby, Australia GreenClean Full time

    We are a cleaning company based in Hornsby. We are looking for an experienced receptionist/ admin assistant to join us on a part time basis with the view to transition to full time. Working hours for this position are 12 pm to 5pm **Duties include but not limited to**: - Duties include but not limited to - inbound and outbound calls - sending quotes -...

  • Receptionist

    1 week ago

    Hornsby, Australia HCF Full time

    **About the Role** As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of the Dental Centre as an HCF brand advocate. **Key...

  • Receptionist/administration Assistant

    2 weeks ago

    Hornsby, Australia Morgan Music Full time

    RECEPTIONIST/ADMIN ASSISTANT Morgan Music Academy is looking for an exceptional receptionist on a part-time basis to join our team, reporting to the Director. Initially the role will be for Saturday mornings and Tuesday afternoons, with some casual cover midweek possible. Morgan Music Academy provides music tuition in Hornsby for both private lessons and...

  • Dental Receptionist

    3 days ago

    Hornsby, Australia Advanced dental care Full time

    We are currently seeking a experienced, motivated and capable dental receptionist to work 4 days per week in our boutique, family - focused dental practice. We are located within walking distance of Hornsby train station and Hornsby Westfield. - the ability to work well within a team. - excellent communication skills with a strong focus on patient care -...

  • Receptionist/administration Assistant

    2 weeks ago

    Hornsby, Australia GreenClean Full time

    We are a fast growing green cleaning company servicing residential and commercial clients. We have a fantastic opportunity available for a admin manager/ receptionist to join our company. Previous experience in managing day to day operations of a growing business a big advantage **must have previous experience in similar role** **POSITION PURPOSE**: -...

  • Dental Assistant/receptionist

    2 weeks ago

    Hornsby, Australia Hornsby Dental Care Full time

    We require a part time, reliable, trustworthy energetic and well-presented Dental Assistant/Receptionist to join our friendly team. Previous knowledge of OASIS and dental assistance is preferred. Willing to train the right person. **Job Types**: Part-time, Permanent Part-time hours: 26 per week **Salary**: $21.00 - $30.00 per hour Schedule: - Day...

  • Dental Assistant/receptionist

    2 weeks ago

    Hornsby, Australia Hornsby Dental Care Full time

    Seeking a dynamic dental assistant/ receptionist to join our busy dental practice in Hornsby. Days are flexible (Some Saturdays as required). No Wednesdays and no late nights. **Experience**: **Duties**: - Providing chair-side assistance (e.g. handing equipment to dentists, spraying and suction) - Assisting with administrative tasks as needed (e.g....

  • Experienced Medical Receptionist/administrator

    2 weeks ago

    Hornsby, Australia Hornsby Medical Specialists Full time

    We are seeking a highly experienced and skilled specialists' medical receptionist to join our team at a busy multi-specialist practice. This role is for approximately 4-5 days per week with the requirement for sick cover and leave cover as required. Essential criteria: Minimum 1-2 years experience working for a physician or surgeon Proficiency in the use...

  • Dental Receptionist/assistant

    4 days ago

    Hornsby, Australia Gentle Care Dentistry Full time

    Dental Receptionist/assistant is required for a small dental clinic in Hornsby. - Want to work for a professional, modern dental practice? - Hornsby location with on-site parking - Small team Mon - Fri: 8:30 am - 5:00 pm. Sat: 8:30 am - 1pm/3:30pm There is a potential to move to full-time with more responsibilities in the future. **About Us** We are a...

  • Clinic Receptionist Hornsby

    3 days ago

    Hornsby, Australia SILK Laser Clinics Full time

    A bit about us SILK Laser Clinics Australia stands as the destination for Laser, Skin, Injectables, and Body treatments. A proud part of the Wesfarmers' Medi-Aesthetics Group, our esteemed portfolio includes renowned brands such as Australian Skin Clinics and Eden Laser Clinics. Our reputation in the aesthetics industry is built on a foundation of...