Customer Service Consultant

4 weeks ago

Sydney, New South Wales, Australia Elanco Full time
Overview

Customer Service Consultant role at Elanco. This section summarizes the opportunity and context for applicants.

Your Role: Customer Service Representative (ANZ)

As a Customer Service Representative, you will play a key role in delivering exceptional service to our Australian and New Zealand Animal Health customers. In this role, you'll be responsible for handling customer communications, resolving order-related issues, and collaborating across teams to ensure customer satisfaction.

Your Responsibilities
  • Manage customer communications promptly and professionally.
  • Monitor, investigate, and resolve order-related enquiries to meet customer expectations.
  • Coordinate with Sales, Accounts Receivable, and Commercial Management to address credit and pricing issues.
  • Liaise with Warehouse, Transport Providers, and Supply Chain to ensure timely and accurate order deliveries.
  • Support the ANZ Customer Service Manager in improving customer-facing processes and back up AU Customer Service as required.
What You Need to Succeed (minimum qualifications)
  • Education: High School Diploma / GED or equivalent experience; Bachelor's Degree preferred.
  • Experience: Previous experience in customer service.
  • Skills: Excellent communication (verbal and written), SAP knowledge, attention to detail, problem-solving, collaboration and teamwork.
What Will Give You a Competitive Edge (preferred qualifications)
  • Experience in supply chain, logistics, or order management.
  • Proven ability to handle credit and pricing enquiries.
  • Strong integrity and self-motivation.
  • Experience supporting process improvements.
  • Ability to work effectively with cross-functional teams.
Additional Information
  • Travel: Minimal (up to 5% annually).
  • Location: Australia
Elanco Benefits and Perks
  • A collaborative, values-driven culture that supports growth and purpose
  • Additional leave benefits
  • Recognition and reward programs
  • Wellbeing support (EAP)
  • Flexible work arrangements

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Pharmaceutical Manufacturing

Don't meet every single requirement? We encourage you to apply if you think you might be a good fit. You may be the right candidate for this role or other roles


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