Current jobs related to Customer Service Consultant - Sydney, New South Wales - vital
-
Customer Service Consultant
2 weeks ago
Sydney, New South Wales, Australia Robert Half Full timeSeeking a Customer Service Consultant to join a growing Memberships organisation, offering a fantastic array of benefits and hybrid workingOur client, a Memberships organisation, offering an excellent range of benefits, is seeking a Customer Service Consultant to join their busy team and support with providing a high level of customer service, administration...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...
-
Customer Service Consultant
1 week ago
Sydney, New South Wales, Australia Ipa Personnel Services Full timeOur client is a large company, with products designed to solve common noise and vibration problems found in industries such as construction, transport and residential environments.In this **Customer Service Consultant** role, you will be joining the team located in Girraween. The Customer Service Consultant will be required to report to the Customer Service...
-
Customer Service Consultant
2 weeks ago
Sydney, New South Wales, Australia Impel Management Pty Ltd Full timeCustomer service consultant for a leading financial services company- Full time permanent opportunity based in Sydney CBD- Monday - Friday working hours. Flexible working on offerOur client is a leading financial services company based in Sydney. They are seeking a highly motivated and customer-focused individual to join the team as a Customer Service...
-
Customer Service Consultant
2 weeks ago
Sydney, New South Wales, Australia Telstra Full timeAn excellent opportunity has become available for a highly motivated and passionate Customer Service Consultant to join the Defence Customer Assurance Operations Team.**The opportunity**:The Customer Service Consultant will fulfil and resolve requests raised by Defence customers by answering all inbound calls, action all Incident, Service Request and Change...
-
Customer Service Consultant
2 weeks ago
Sydney, New South Wales, Australia Aston Carter Full time**Job Snapshot**:**Location**:- Sydney CBD**Work Type**:- Contract**Category**:- Admin/Customer Service**Job ID**:- 540817**Job Summary**:- seeking multiple Customer Service Consultants for our client that is a global leader in the Financia- Located in St Leonards, you will have the opportunity to work with a highly talented team.- Mandarin and Cantonese...
-
Customer Services Consultant
2 weeks ago
Sydney, New South Wales, Australia Medilaw Full timeCompany DescriptionMedilaw are seeking an experienced customer service professional to join their growing team in the role of **Customer Service Consultant****Job Description**:**Key responsibilities will include**:- Being a primary point of contact for all incoming enquiries.- Coordinating specialist Independent Medical Examinations through our network of...
-
Customer Service Consultant
1 week ago
Sydney, New South Wales, Australia AIA Hong Kong and Macau Full timeCustomer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...
-
Customer Service Consultant
1 week ago
Sydney, New South Wales, Australia AIA Hong Kong and Macau Full timeCustomer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...
Customer Service Consultant
2 weeks ago
- $67K-$79K base + Super
- Hybrid role (2 days onsite; 3 days WFH)
- Use your natural health qualification
Our people are at the heart of what we do. We value clinical knowledge, professional integrity and a commitment to service. Joining means being part of a team that supports practitioners, grows the profession, and helps shape the future of natural health in Australia.
At , our customer service team is unique - every consultant is a qualified natural health practitioner. That means when practitioners and patients contact us, they're speaking with someone who understands their world. This role offers you the chance to combine your clinical knowledge with your communication skills in a supportive, professional environment.
As a Customer Service Consultant, you'll be the first point of contact for practitioners and patients using the platform. You'll provide timely, accurate and empathetic support across phone and email, manage orders, deliver platform demonstrations, and help ensure issues are resolved quickly and professionally. This is a role where every interaction matters - because the quality of our service reflects the quality of our brand.
We're looking for someone who thrives on helping others, enjoys problem-solving, and wants to grow their career in the natural health industry. Many of our customer service consultants have gone on to develop careers in product management, sales, or practitioner education.
This is a hybrid role, which will allow 3 days per week WFH as well as requiring 2 days per week in our Alexandria office.
The Responsibilities
- Respond promptly and professionally to inbound phone calls, ensuring enquiries are resolved or escalated as required.
- Manage incoming emails with accurate, timely and empathetic responses.
- Use the help desk system to record all customer interactions, and track each request through to resolution.
- Educate customers on the features and benefits of the platform, providing resources and guidance as needed.
- Deliver platform demonstrations to practitioners and patients to support adoption and effective use.
- Process customer orders, returns, refunds, credits and adjustments accurately and in line with company policies.
- Investigate and resolve order-related issues, coordinating with Operations, Sales and Product teams where necessary.
- Manage customer complaints with urgency and professionalism, escalating when appropriate.
- Support recall processes and product issue management in line with compliance requirements.
- Identify and log system issues impacting customers, escalating to relevant internal teams with urgency.
- Maintain accurate records of customer issues and resolutions to support continuous improvement and compliance.
- Assist with industry events, exhibitions and training sessions, including occasional travel.
- Provide administrative and task support to other functions across the business.
Requirements
Must haves:
- Qualification in naturopathy, nutrition, herbal medicine or a related natural health discipline
- Minimum of 1 year experience in a call centre, contact centre or customer service role involving phone-based support
- Strong written and verbal communication skills in English
- Demonstrated ability to work across multiple technology systems and platforms
- Australian permanent resident or citizen with the current right to work in Australia
Nice to haves:
- Experience in a high-volume call or customer support environment
- Experience providing product, platform or technical demonstrations to customers
- Prior experience working in a natural health clinic or practice setting
About
transforms how clinics prescribe and dispense complementary medicines. Over 13,000 healthcare practitioners across Australia use our platform to simplify operations, deliver prescriptions digitally, and prescribe with confidence.
Through Wholesale, Dispensary and Pro, we provide clinics with the infrastructure they need to operate sustainably — from streamlined wholesale ordering and digital patient dispensary fulfilment, to advanced prescribing workflows with built-in clinical safety tools.
Behind the platform is a team of qualified natural health practitioners and professionals who are passionate about supporting the future of natural health. Joining means being part of a business that empowers practitioners, improves patient outcomes, and drives innovation in complementary medicine.
*Please no recruiters and agencies. We are filling this role in-house.*
