Customer Service Consultant
2 days ago
Medilaw are seeking an experienced customer service professional to join their growing team in the role of
Customer Service Consultant
Job Description
Key responsibilities will include:
- proactively managing assigned customers;
- ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs;
- promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
- delivering superior customer service & client liaison to our key stakeholders;
- actively promoting new products/services to assigned existing clients.
Qualifications
In order to be successful, you must have the following:
- Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry);
- Be highly organised and able to multi-task effectively;
- Excellent attention to detail;
- A problem solving and proactive attitude;
- Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills;
- A proven ability to work within a team;
- Knowledge of medical terminology, workers compensation; processes/legislation and/ or life insurance industry experience would be desirable, but not essential.
Additional Information
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
-
Customer Service Consultant
2 weeks ago
Sydney, New South Wales, Australia AIA Hong Kong and Macau Full timeCustomer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...
-
Customer Service Consultant
2 weeks ago
Sydney, New South Wales, Australia AIA Hong Kong and Macau Full timeCustomer Service Consultant page is loaded## Customer Service Consultantlocations: Sydney, AU-AIA Australiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: September 24, 2025 (10 days left to apply)job requisition id: JR-60851BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our...
-
Customer Service Consultant
2 days ago
Sydney, New South Wales, Australia Fresh Gift Group Full time $45,000 - $60,000 per yearAbout Fresh Gift GroupFresh Gift Group is a leading gifting company renowned for delivering exceptional premium products. We're passionate about creating unforgettable gifting experiences and building strong customer relationships. Our company culture is built on teamwork, innovation, and a genuine commitment to customer satisfaction.As we gear up for our...
-
Customer Service Consultant
3 weeks ago
Sydney, New South Wales, Australia Smartgroup Corporation Full timeJoin to apply for the Customer Service Consultant role at Smartgroup Corporation6 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at Smartgroup CorporationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Smartgroup CorporationWhy Smartgroup?Look forward to working...
-
Customer Service Consultant
3 weeks ago
Sydney, New South Wales, Australia Medilaw Group Full timeCustomer Service Consultant6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals...
-
Customer Service Consultant
3 weeks ago
Sydney, New South Wales, Australia Luxottica Full timeWe are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Formed in 2018 by the merger of Essilor and Luxottica, our company combines two centuries of innovation to elevate vision care and the consumer experience. We are home to renowned brands such as Ray-Ban, Oakley, Costa, Vogue...
-
Customer Service Consultant
4 weeks ago
Sydney, New South Wales, Australia Luxottica Full timeWe are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Formed in 2018 by the merger of Essilor and Luxottica, our company combines two centuries of innovation to elevate vision care and the consumer experience. We are home to renowned brands such as Ray-Ban, Oakley, Costa, Vogue...
-
Customer Service Consultant
4 weeks ago
Sydney, New South Wales, Australia Smartgroup Corporation Full timeJoin to apply for the Customer Service Consultant role at Smartgroup Corporation2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at Smartgroup CorporationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Smartgroup CorporationWhy Smartgroup?Look forward to working...
-
Customer Service Consultant
5 days ago
Sydney, New South Wales, Australia King Living Full time $60,000 - $80,000 per yearSince 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand. A family...
-
Customer Service Consultant
2 days ago
Sydney, New South Wales, Australia Smartgroup Corporation Full time $60,000 - $80,000 per yearWhy Smartgroup?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work...