Customer Service Consultant

Why Smart?

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Smartgroup Customer Service Consultant?

As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in ensuring each customer receives an exceptional customer experience through every interaction. Whilst it's a high-volume inbound call team, it is through these calls you will be able to achieve results for the customer and our business.

Key Responsibilities include:

• Fulfilling requests and queries from our customers relating to things like salary packaging claims, package change requests and new applications.
• Maintaining standards of information and administration including managing customer data and reporting in a timely way.
• Striving for a first touch resolution with every interaction, whether that be via the telephone or email.
• Offering a superior customer service that helps to maintain the high standing of our organisation in the industry
• Occasional outbound customer calls if required.
• Working towards the achievement of your own individual goals and targets, at that of your team.

Our experienced and supportive leadership team are committed to your success and will provide you with comprehensive training and support from day one.

Successful candidate must be available across 8.00am-8.00pm, working to a rotating roster.

Who you are:

• You are passionate about providing exceptional customer service and your values align to ours
• You have great communication skills, and a demonstrated ability to explain complex information in a simple manner
• You can think outside the box and demonstrate initiative and good problem-solving
• You have excellent time management and organisational skills
• You show resilience
• You don't mind the detail
• You are a good user of systems and applications, even if that's only MS Office
• Any previous experience in a role working with customers on first call resolution of customer queries or in providing customers with product information and benefits, is a plus.

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days - paid days off to volunteer for the community and environment
• Discounted retail vouchers
• Salary packaging and novated leasing benefits (of course)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right - quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we're here to understand.

Our Commitment to Diversity and Inclusion

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team — including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, people of any socioeconomic status, age, race, national origin or ethnicity.

We're proud to hold diversity and inclusion accreditations, including:

- WGEA Employer of Choice for Gender Equality since 2019

- DCA Inclusive Employer

- Member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.