Customer Service Consultant

4 weeks ago

Sydney, New South Wales, Australia Elanco Full time
Overview

Join or sign in to find your next job — Join to apply for the Customer Service Consultant role at Elanco.

At Elanco (NYSE: ELAN) – it all starts with animals. We are a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Our vision is Food and Companionship Enriching Life and we pursue sustainability through the Elanco Healthy Purpose to advance the health of animals, people, the planet and our enterprise. We foster a diverse and inclusive work environment and believe diversity drives innovation and success.

Role: Customer Service Representative (ANZ)

As a Customer Service Representative, you will deliver exceptional service to Australian and New Zealand Animal Health customers, handle customer communications, resolve order-related issues, and collaborate across teams to ensure customer satisfaction.

Responsibilities
  • Manage customer communications promptly and professionally.
  • Monitor, investigate, and resolve order-related enquiries to meet customer expectations.
  • Coordinate with Sales, Accounts Receivable, and Commercial Management to address credit and pricing issues.
  • Liaise with Warehouse, Transport Providers, and Supply Chain to ensure timely and accurate order deliveries.
  • Support the ANZ Customer Service Manager in improving customer-facing processes and back up AU Customer Service as required.
Minimum qualifications
  • Education: High School Diploma / GED or equivalent experience; Bachelor's Degree preferred.
  • Experience: Previous experience in customer service.
  • Skills: Excellent communication (verbal and written), SAP knowledge, attention to detail, problem-solving, collaboration and teamwork.
Preferred qualifications
  • Experience in supply chain, logistics, or order management.
  • Proven ability to handle credit and pricing enquiries.
  • Strong integrity and self-motivation.
  • Experience supporting process improvements.
  • Ability to work effectively with cross-functional teams.
Additional information
  • Travel: Minimal (up to 5% annually).
  • Location: Australia

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Pharmaceutical Manufacturing

Don't meet every single requirement? We encourage you to apply anyway. You may be the right candidate for this role or other roles.


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