Service Support Administrator

Overview

Service Support Administrator – EQUANS ANZ. Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a integrated facilities and project management approach. The role is based in Hallam, Victoria, Australia.

Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for a dynamic and experienced Administrator to join our Mechanical and Fire Protection Services team at our Hallam office.

It is preferable that you have exposure to multi-service, facilities management and/or a maintenance business.

You will have strong communications skills, sound experience scheduling technicians, using Microsoft Excel, Word and exposure to ERP/Scheduling tools, along with the ability to learn quickly, multi-task, thrive in a fast paced environment and be customer centric.

Previous administration experience working in the Mechanical and Fire Protection industry is also highly desirable but not essential.

About Us

Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a using an integrated facilities and project management approach. Find out more about Equans ANZ by visiting equans.com.au.

What You Will Be Doing

• Process purchase orders
• Order and allocate materials
• Manage technician scheduling
• Liaise with suppliers, subcontractors, customers, and technicians
• Update calendars and jobs within the ERP and scheduling tool
• Answer phones and provide exceptional customer service
• Provide administrative support to the Operations Manager
• Maintain customer service documentation and ESM compliance
• Prioritize service calls (triage) based on criticality
• Manage Work In Progress and Open Job reports
• Follow up on any outstanding work
• Plan, allocate work and schedule technicians efficiently
• Work within customer portals to manage workflow
• Produce, analyse and actioning job and financial reports

What You Need

• Ability and willingness to learn quickly and master new skills and systems
• A motivated, confident and initiative-taking temperament
• Ability to communicate with clients, colleagues, and technicians in a clear and confident manner
• Problem-solving skills that help identify issues and develop solutions
• Adaptability – being flexible and open to change in a dynamic business environment
• Intermediate to advanced computer & MS Office skills including Excel
• The ability to analyse information and make informed decisions, including maintenance job data to create efficient job run schedules
• Teamwork – collaborating effectively with others to achieve common goals

What We Offer

• Lifestyle & Wellbeing
  • Life Insurance for employees with TAL Life Limited
  • Employee Assistance Program
  • Novated Leasing
  • Collaborative and inclusive work culture
• Employee Discounts
  • Medibank Private Health Insurance
  • JB HiFi
• Learning & Development and Recognition
  • Online Learning with 'My Hub'
  • Strong and supportive leadership
  • Opportunities for continuous improvement
  • Recognition of Service Awards
  • Employee Referral Bonus
• Leave Options
  • Purchased Leave
  • Additional Paid Parental Leave
  • Study leave
  • Volunteer leave

What You Need to Know About Role Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Facilities Services

Next Steps

If you are interested in this role, please apply with an up-to-date resume. Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

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