Service Support Administrator

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Looking for a full-time Administration role? Join Our Team at Equans ANZ, a proud world leader in technical services.

Equans, a leading provider of technical services across Australia & New Zealand and globally, is seeking a dynamic and experienced Administrator to join our Mechanical and Fire Protection Services team at our Hallam office.

It is preferable that you have exposure to multi-service, facilities management, and/or a maintenance business.

You will need strong communication skills, experience scheduling technicians, proficiency in Microsoft Excel and Word, exposure to ERP/Scheduling tools, and the ability to learn quickly, multi-task, thrive in a fast-paced environment, and be customer-centric.

Previous administration experience in the Mechanical and Fire Protection industry is highly desirable but not essential.

About Us

Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services, aiming to provide superior value to all stakeholders through an integrated facilities and project management approach. Find out more about Equans ANZ by visiting our website.

What You Will Be Doing
  • Service administration duties such as processing purchase orders, ordering and allocating materials, managing technician scheduling, liaising with suppliers, subcontractors, customers, and technicians, and updating calendars and jobs within the ERP and scheduling tools.
  • Answering phones and providing exceptional customer service.
  • Providing administrative support to the Operations Manager.
  • Maintaining customer service documentation and ESM compliance.
  • Prioritizing service calls based on criticality.
  • Managing Work In Progress and Open job reports.
  • Following up on outstanding work.
  • Planning, allocating work, and scheduling technicians efficiently.
  • Working within customer portals to manage workflow.
  • Producing, analyzing, and acting on job and financial reports.
What We OfferLifestyle & Wellbeing
  • Life Insurance for employees with TAL Life Limited.
  • Employee Assistance Program.
  • Novated Leasing.
  • Collaborative and inclusive work culture.
Employee Discounts
  • Medibank Private Health Insurance.
  • JB HiFi.
  • Virgin Australia.
Learning & Development and Recognition
  • Online Learning with 'My Hub'.
  • Strong and supportive leadership.
  • Opportunities for continuous improvement.
  • Recognition of Service Awards.
  • Employee Referral Bonus.
Leave Options
  • Purchased Leave.
  • Additional Paid Parental Leave.
  • Study leave.
  • Volunteer leave.
What You Need
  • The ability and willingness to learn quickly and master new skills and systems.
  • A motivated, confident, and initiative-taking temperament.
  • Ability to communicate clearly and confidently with clients, colleagues, and technicians.
  • Problem-solving skills to identify issues and develop solutions.
  • Adaptability and openness to change in a dynamic business environment.
  • Intermediate to advanced computer and MS Office skills, including Excel.
  • The ability to analyze information and make informed decisions, including using maintenance job data to create efficient schedules.
  • Teamwork skills to collaborate effectively with others.
Next Steps

If interested, please apply with an up-to-date resume.

Please note that we can only accept applications from those with full, unrestricted working rights in Australia.

Equans is an EEO employer, committed to fairness, respect, and equal opportunity for all applicants.

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