College Services Advisor

4 days ago

Perth, Western Australia Kaplan Full time
Overview

Join the College Services Advisor role at Kaplan in Perth, Western Australia. This is a permanent full-time position located in Perth, focused on supporting international students in both academic and non-academic areas. You will be the primary point of contact for students within the College, helping ensure their success and satisfaction throughout their academic journey.

Responsibilities
  • Assist students with their unit choices, career counseling, and ensuring a smooth study journey
  • Assist in enrolment processes in liaison with the Admissions and Enrolments Team
  • Direct students to appropriate support services, or provide pastoral support as needed
  • Assist in timetabling as needed
  • Monitor the academic progress and attendance of students
  • Coordinate and run activities and events to enhance the student experience, including orientation and social activities
  • Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
  • Monitor the College inboxes and other avenues of enquiry and respond to stakeholder queries
  • Assist students with course choices and subject selection at College and University as required
  • Collect and disseminate information to students (e.g., study skills, presentations, websites, university deadlines)
  • Liaise with the tertiary sector, relevant faculties and administrative units of the University as required
  • Assist students with entry requirements and/or applications into alternate pathways (e.g., other College or University programs) to aid retention
  • Inform all Under 18 students on arrival of College policies and procedures in place for underage students
  • Liaise with accommodation providers to maintain welfare and compliance with Under 18 rules
Requirements
  • Demonstrated understanding of the Australian Education system (essential)
  • Empathetic and caring personality
  • Ability to develop good relationships with stakeholders
  • Excellent verbal and written communication skills
  • Excellent organisational, planning and interpersonal skills
  • Attention to detail
  • Adaptable to the changing work environment
  • Advanced skills in the use of computerised information systems
  • Ability to work flexible hours
  • Valid State Working with Children Check, or willingness to obtain
  • Direct knowledge or experience of the international education sector (desirable)
  • Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)
About Kaplan International and Murdoch University

Kaplan International (Australia and New Zealand) offers the opportunity to work for a leading provider of lifelong education. Murdoch College offers various English courses and pathways into Murdoch University undergraduate and postgraduate programs. Successful completion of the Foundation Studies program may progress to the first year of your chosen degree. Our courses are designed to improve English language and academic skills and prepare you for a smooth transition to Murdoch University.

Application note: Don't delay in submitting your application. Applications close on 29 September 2025.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. A candidate may be asked to answer pre-screening questions and undergo background checks if offered a conditional position, including verification of identity, working rights, criminal history, qualifications, and working with children clearance. Kaplan will advise which checks are required if shortlisted and how to undertake them. Kaplan is committed to handling your personal information appropriately. See the Privacy Policy at Kaplan.edu.au for details.


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