Service Advisor

2 days ago

Perth, Western Australia Western Work Force Pty Ltd Full time $60,000 - $90,000 per year

About Our Client:

Our client is a well-established truck dealership in Western Australia, providing premium trucks, parts, and service support across metropolitan and regional clients. They pride themselves on delivering high-quality customer service and efficient workshop operations.

About Us:

We are an Australian-owned recruitment company and a market leader in providing staffing solutions across automotive, transport, and industrial sectors. With deep industry insights and a commitment to excellence, we partner with top-tier clients to deliver highly skilled professionals. Our focus is on aligning the right talent with the right opportunities, ensuring our candidates thrive in dynamic work environments.

Role Overview:

We're seeking a Service Advisor to join a busy dealership workshop team. You'll be the key point of contact for customers, managing service bookings, coordinating with technicians, and ensuring efficient, high-quality service delivery.

Key Responsibilities:

  • Manage customer service bookings, enquiries, and follow-ups, ensuring a smooth service experience.
  • Liaise with workshop technicians to plan and schedule repairs, maintenance, and warranty work.
  • Provide accurate cost estimates, quotations, and invoicing for services and parts.
  • Maintain service records and customer communications, ensuring compliance with manufacturer requirements.
  • Monitor workflow and communicate effectively with customers regarding service progress, delays, and completion.
  • Support the workshop team in maintaining a safe, organised, and efficient service environment.

Essential Qualifications & Experience:

  • Previous experience as a Service Advisor or similar customer-focused role in automotive, trucks, or heavy vehicles.
  • Strong customer service and communication skills.
  • Knowledge of workshop operations, service scheduling, and vehicle maintenance procedures.
  • Competency in using dealership management systems or ERP systems (e.g., SAP, Tune) highly regarded.
  • Driver's licence and ability to work in a fast-paced workshop environment.

What We Offer:

  • Full-time, permanent role with a respected dealership in WA.
  • Opportunity to develop your career within a supportive workshop environment.
  • Ongoing training and career development opportunities.
  • Competitive salary package and long-term stability.

How to Apply:

To be considered for this Service Advisor role, please send your resume and a brief cover letter outlining your experience and availability to

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