Customer Service Representative

Join Percepta as a Customer Service Representative to support luxury brand vehicle owners with end-to-end service requirements, including booking a service or assisting with a breakdown. You will actively listen to customer needs and document them in our case management system. With full training provided, you will be supported to deliver exceptional customer service and, if required, escalate cases for assistance. Our priority is to have our customer back on the road swiftly. This role is not a high-volume inbound call center; the focus is on the customer needs and building brand loyalty.

• Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
• Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
• Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

• Proficiently manage incoming and outgoing phone calls using typical contact center technology.
• Communicate verbally and in writing with internal and external customers.
• Prioritize concern resolution and customer satisfaction.
• Prioritize urgent matters while maintaining overall productivity.
• Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.

• Completed a High School Certificate
• At least 1 year of work experience in a customer service role.
• Communicates both verbally and in written correspondence at an above average standard.
• Strong verbal and written communication skills;
• Detailed listening skills;
• Strong customer service, interpersonal, and relationship-building skills;
• Time management and ability to prioritize projects and customer needs;
• Typing Skills (minimum 30 wpm);
• Knowledgeable in MS Office, Email, SMS and Chat

• Monday to Friday role - No weekend work
• Free onsite parking
• Walking distance to Mascot train station
• Tuition Reimbursement
• Employee Assistance Program

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Location: Mascot, New South Wales, Australia

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

We are an equal opportunity employer. Percepta does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value diversity and inclusion and are committed to creating an environment where everyone can contribute and feel respected.