Customer Service Representative

4 weeks ago

Sydney, New South Wales, Australia The Manitowoc Company Full time
Parts Interpreter/Customer Service Representative

Join to apply for the Parts Interpreter/Customer Service Representative role at The Manitowoc Company

Responsibilities
  • Provide parts support for Aftermarket customers
  • Attend to parts interpretation enquiries
  • Place parts orders with respective factories and follow up on order status
  • Follow up on parts-related quotations, delivery and other matters; assist to expedite orders and maintain customer acceptance
  • Assist with the resolution of spare parts issues
  • Generate tax invoices for Crane Care parts
  • Provide SAP interface support for ANZ Aftersales/Logistics as the SAP Super User
  • Keeper/Maintainer of the Parts SAP Manual
  • Train Product Support staff on SAP systems
  • Responsible for SAP parts master file, extend parts into ANZ location, liaise with factories
  • Assist with materials movement (pick/pack etc) and dispatching functions along with warehouse receiving and storing, when needed
  • Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary
  • Assist with parts stock take activities when required
  • Perform other ad-hoc duties as assigned
Job Requirements
  • High school diploma or higher qualification in Product and Customer Service or equivalent
  • At least 3 years of customer service-related experience, preferably in the crane industry or heavy equipment industry
  • Familiar with all aspects of Microsoft Office
  • SAP skills will be an added advantage
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Machinery Manufacturing

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