Customer Service Representative

15 hours ago

Sydney, New South Wales, Australia Sharp & Carter Sydney Business Support Full time $60,000 - $80,000 per year

Customer Service Representative - Call Centre | Norwest | Hybrid

We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest.

This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.

The Role Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.

You can expect to:

  • Handle approx. 30–40 inbound calls per day
  • Investigate and resolve customer concerns, following clear processes
  • Receive comprehensive training before going live on the phones
  • Work closely with your team and manager to deliver a high standard of service
  • 3/2 Hybrid Split
  • Update records and prepare correspondence in line with company procedures

We're looking for people who:

  • Have strong customer service or call centre experience
  • Can stay calm, empathetic, and solution-focused under pressure
  • Are polished in communication (written and verbal) with a professional presentation
  • Thrive in a fast-paced, structured environment
  • Have full Australian working rights

To Apply:

If you're ready to make a difference in a dynamic customer service role, apply now for an ASAP start. We look forward to hearing from you

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