Night Manager

3 weeks ago

Penrith Municipality, Australia Mercure Hotels Part time
Overview

Night Manager - Front Office - Part Time role at Mercure Hotels.

Location: Penrith, New South Wales, Australia

Responsibilities
  • Independently manage the overnight operations of the hotel.
  • Manage guest relations and handle any complaints or issues that arise during the night shift.
  • Conduct night audits, ensuring financial transactions and reports are accurate.
  • Ensure the safety and security of all hotel guests and staff by conducting regular property checks.
  • Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries.
  • Provide food and beverage service for hotel guests including bar service, food preparation and preparing espresso coffees.
  • Assist with hotel reservations answering emails in the hotel inbox and making reservations both via the telephone and online.
  • Coordinate with other departments to ensure guests' needs are met.
  • Manage emergency situations, including medical issues, fire alarms, or security concerns.
  • Ensure compliance with hotel policies, procedures, and regulations.
  • Train new starters in Night Audit procedures as required.
Qualifications
  • Previous experience in a similar role, preferably in hotel leadership.
  • Strong leadership and team management skills.
  • Exceptional problem-solving abilities and a proactive approach to guest service.
  • Excellent communication and interpersonal skills.
  • Knowledge of hotel management systems is an advantage (e.g., Opera Cloud, Shiji POS, and basic accounting skills for night audits).
  • Flexibility to work night shifts, including weekends and public holidays. Must be able to commit to 2 Night Shifts per week.
  • A professional and approachable manner, with the ability to stay calm under pressure.
  • Current First Aid and Responsible Service of Alcohol (RSA) certifications mandatory.
  • You must have valid and current working rights in Australia.
Additional Information
  • Incredible Accor Heartist Benefits – access to Accor's extensive benefits including discounted Food & Beverage + Accommodation Worldwide
  • Opportunities for career development and growth within Accor's global network.
  • Access to our Employee Assistance Program

Accor is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Part-time
  • Job function: Other
  • Industries: Hospitality
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