Night Manager

3 weeks ago

Penrith Municipality, Australia MERCURE IT Part time
Overview

Join to apply for the Night Manager - Front Office - Part Time role at MERCURE IT.

Responsibilities
  • Independently manage the overnight operations of the hotel.
  • Manage guest relations and handle any complaints or issues that arise during the night shift.
  • Conduct night audits, ensuring financial transactions and reports are accurate
  • Ensure the safety and security of all hotel guests and staff by conducting regular property checks
  • Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
  • Provide food and beverage service for hotel guests including bar service, food preparation and preparing espresso coffees.
  • Assist with hotel reservations answering emails in the hotel inbox and making reservations both via the telephone and online.
  • Coordinate with other departments to ensure guests' needs are met
  • Manage emergency situations, including medical issues, fire alarms, or security concerns
  • Ensure compliance with hotel policies, procedures, and regulations
  • Train new starters in Night Audit procedures as required.
Qualifications
  • Seniority level: Mid-Senior level
  • Employment type: Part-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
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