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Night Manager

4 weeks ago

Penrith Municipality, Australia Mercure Part time
Overview

Night Manager (Part-Time) at Mercure Penrith, New South Wales, Australia. Lead night operations to ensure a smooth, safe, and guest-focused experience during the overnight shift. Minimum requirement: 2 night shifts per week (Friday/Saturday or Sunday/Monday). Onsite at the hotel with potential for additional Reception shifts from 3:00pm – 11:30pm if interested.

Responsibilities
  • Independently manage the overnight operations of the hotel.
  • Manage guest relations and handle complaints or issues during the night shift.
  • Conduct night audits, ensuring accuracy of financial transactions and reports.
  • Ensure the safety and security of all guests and staff by conducting regular property checks.
  • Support the front office to ensure exceptional service and efficiency in check-ins, check-outs, and guest queries.
  • Provide food and beverage service for hotel guests including bar service, food preparation, and espresso coffee preparation.
  • Assist with hotel reservations by answering emails, handling telephone and online bookings.
  • Coordinate with other departments to meet guests' needs.
  • Manage emergency situations, including medical issues, fire alarms, or security concerns.
  • Ensure compliance with hotel policies, procedures, and regulations.
  • Train new starters in Night Audit procedures as required.
Qualifications
  • Previous experience in a similar role, preferably in hotel leadership.
  • Strong leadership and team management skills.
  • Exceptional problem-solving abilities and a proactive approach to guest service.
  • Excellent communication and interpersonal skills.
  • Knowledge of hotel management systems is an advantage (e.g., Opera Cloud, Shiji POS; basic accounting skills for night audits).
  • Flexibility to work night shifts, including weekends and public holidays. Must be able to commit to 2 Night Shifts per week.
  • A professional and approachable manner, with the ability to stay calm under pressure.
  • Current First Aid and Responsible Service of Alcohol (RSA) certifications mandatory.
Benefits
  • Incredible Accor Heartist Benefits – access to Accor's extensive benefits including discounted Food & Beverage + Accommodation Worldwide.
  • Opportunities for career development and growth within Accor's global network.
  • Access to Employee Assistance Program.
Other Information

You must have valid and current working rights in Australia.

Accor is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.


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