Business Centre Manager

4 weeks ago

South Melbourne, Australia CreativeCubes.Co Full time $70,000 - $80,000
About the Company CreativeCubes.Co is a leading provider of coworking spaces, renowned for reimagining member experiences and setting new standards in service and hospitality. We are disruptors in the office space industry, offering vibrant, community-driven environments where businesses thrive at CreativeCubes.Co, we are committed to delivering impeccable customer service and fostering a culture that inspires collaboration, innovation, and growth. Join us and be part of a dynamic team transforming how people work 

ORGANISATION RELATIONSHIPS & COMMUNITY DEVELOPMENT 
  • Collaborate with the Centre Team Members and management to align with the Company’s policies and procedures and ensure objectives are understood and implemented. 
  • Promote awareness of the facilities within the Community. 
  • Cultivate a strong sense of Community within the Centre where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere.  
  • Maintain the Community Boards/screens, hosting regular morning teas, networking functions and regular ‘wine downs’. 
  • Take appropriate, effective corrective action to address and prevent the recurrence of any complaints and non-conformances. 

RESPONSIBILITIES: 
  • Manage all daily requirements, including the centre's opening and closing, Member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required. 
  • Work with the centre team to facilitate internal/external event promotions. 
  • Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome. This also includes the input and maintenance of these enquiries in HubSpot. 
  • Ensure centres are adequately staffed and ‘run’ with cover for staff absences, ensuring arrangements are made and communicated to the relevant parties. 
  • Ensure that your centre reaches the monthly profit goals set in the budget.  
  • Ensure effective communication between all team members, enabling the staff to provide high-standard customer service to our clients efficiently 
  • Manage the efficient set-up and ‘onboarding’ of all new clients (eg. office set up, inductions, allocation  of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures  
  • Manage all aspects of invoicing for your centre, and debt collection for your centre 
  • Prepare weekly reports for Management, such as sales/occupancy reports, variable reports, and a meeting room cluster report
  • Profit and Loss Review for your centres every month 
  • Ensure all Team Members are trained and inducted into the centre per current procedures

SALES AND LEASING: 
  • Touring and follow-up of potential clients at each assigned location. 
  • Prepare and follow up on all proposals sent per current processes. 
  • Liaise with the Sales Area Director on all tours and enquiries. 

MAINTENANCE: 
  • Responsible for maintaining your assigned centre/s (i.e., daily cleanliness of the facility,  such as lights, cleaning, carpets, walls, and general presentation). 
  • Manage all other maintenance requests for the centre to ensure that it is always kept in excellent condition. 

NETWORKING: 
  • Hosting weekly afternoon drinks and regular networking events for clients in your assigned  Centre locations per the schedule agreed upon with the Area Sales Manager. 

OTHER: Any other duties reasonably requested in line with any of the above.

EXPERIENCED 
  • 3-4 years of management experience
  • Sales experience is a valuable asset, or a strong desire to develop and excel in a sales-focused role.
  • A passion for building and fostering a community environment, with a natural ability to bring people together 
  • Has the Ability to deal with constant change and maintain high motivation
  • University graduate a plus
  • Hospitality or Hotel Management expereince a plus 
  • An entrepreneurial spirit and ability to thrive in a fast-paced, hard-working environment

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