Operations Coordinator, Community
4 days ago
Join to apply for the Operations Coordinator, Community role at Southern Cross Care WA.
- Come & join one of WA's largest aged care providers
- NFP salary packing - $18,550
- Fixed term position for 6 months
This position is located in our central office in Rivervale with the option to work from home two days per week.
We are a not-for-profit organisation helping people live extraordinary lives every day, connected to communities, by delivering care, support and accommodation for West Australians in greatest need.
What you'll be doing- Provide operational leadership and guidance to Care Coordinators, Service Coordinators, and Client Engagement staff, promoting a culture of collaboration and accountability.
- Ensure teams capture and respond to client feedback, acting as the primary escalation point for client concerns and facilitating timely resolution.
- Collaborate with internal teams to deliver seamless, person-centred experiences for clients, ensuring services meet quality and satisfaction standards.
- Advocate for client satisfaction by driving high-quality service delivery and fostering strong connections and engagement within the community.
- Support workforce planning initiatives, including recruitment and retention, to build and sustain team capacity.
- Work with the General Manager, Support at Home and internal teams to facilitate the successful transition to the new Support at Home program.
- Achieve budget targets related to service hours, income, and expenditure.
- Monitor operational and capital budgets, track financial performance, and guide team members in implementing corrective actions where required.
The ideal candidate would have experience in a similar role working in Community Services in an Aged Care setting.
Working With UsAt Southern Cross Care WA, we are committed to being an employer of choice. We offer a positive and supportive environment and the following benefits:
- Not-for-profit salary packaging options
- Corporate Health Insurance
- Free employee assistance program
- Professional development and growth opportunities
- Paid Parental Leave
- Annual leave starting at 4 weeks
- Carers/personal leave
- Service Awards for long-standing employees
- Flexible working environment
To express your interest, please apply with an up-to-date resume and a cover letter outlining your experience/suitability.
About UsEstablished over 50 years ago, Southern Cross Care WA is a not-for-profit organisation contributing to social, health and economic development in WA. We enable the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. We are an equal opportunity employer committed to diversity and inclusion, and acknowledge the Traditional Owners of the lands on which we work. For more information, visit: scrosswa.org.au
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