Operations Coordinator, Community

3 weeks ago

Perth, Western Australia Southern Cross Care WA Full time
Overview

Join to apply for the Operations Coordinator, Community role at Southern Cross Care WA.

  • Come & join one of WA's largest aged care providers
  • NFP salary packing - $18,550
  • Fixed term position for 6 months

This position is located in our central office in Rivervale with the option to work from home two days per week.

We are a not-for-profit organisation helping people live extraordinary lives every day, connected to communities, by delivering care, support and accommodation for West Australians in greatest need.

What you'll be doing
  • Provide operational leadership and guidance to Care Coordinators, Service Coordinators, and Client Engagement staff, promoting a culture of collaboration and accountability.
  • Ensure teams capture and respond to client feedback, acting as the primary escalation point for client concerns and facilitating timely resolution.
  • Collaborate with internal teams to deliver seamless, person-centred experiences for clients, ensuring services meet quality and satisfaction standards.
  • Advocate for client satisfaction by driving high-quality service delivery and fostering strong connections and engagement within the community.
  • Support workforce planning initiatives, including recruitment and retention, to build and sustain team capacity.
  • Work with the General Manager, Support at Home and internal teams to facilitate the successful transition to the new Support at Home program.
  • Achieve budget targets related to service hours, income, and expenditure.
  • Monitor operational and capital budgets, track financial performance, and guide team members in implementing corrective actions where required.
About You

The ideal candidate would have experience in a similar role working in Community Services in an Aged Care setting.

Working With Us

At Southern Cross Care WA, we are committed to being an employer of choice. We offer a positive and supportive environment and the following benefits:

  • Not-for-profit salary packaging options
  • Corporate Health Insurance
  • Free employee assistance program
  • Professional development and growth opportunities
  • Paid Parental Leave
  • Annual leave starting at 4 weeks
  • Carers/personal leave
  • Service Awards for long-standing employees
  • Flexible working environment
How To Apply

To express your interest, please apply with an up-to-date resume and a cover letter outlining your experience/suitability.

About Us

Established over 50 years ago, Southern Cross Care WA is a not-for-profit organisation contributing to social, health and economic development in WA. We enable the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. We are an equal opportunity employer committed to diversity and inclusion, and acknowledge the Traditional Owners of the lands on which we work. For more information, visit: scrosswa.org.au


#J-18808-Ljbffr

  • Operations Coordinator

    3 weeks ago

    Perth, Western Australia Capital Human Resources Full time

    Add expected salary to your profile for insightsAre you a highly organised and detail-oriented professional with a passion for aviation and customer service? Our client, Revesco Aviation, is a chartered aircraft service seeking a dynamic Operations Coordinator to join their team. This is an exciting opportunity to work in a fast-paced, high-energy...

  • Operations Coordinator

    1 week ago

    Perth, Western Australia Royal Flying Doctor Service WA Full time $85,000 per year

    We are seeking a passionate and driven Operations Coordinator to join our dynamic team. In this critical position, you will play a key role in coordinating the day-to-day operations within our 24/7 Operations Centre based at Jandakot Airport. The role involves ensuring the seamless coordination of aeromedical retrieval taskings, liaising with various...

  • Operations Coordinator

    7 days ago

    Perth, Western Australia Pentagon Freight Services Full time $60,000 - $90,000 per year

    For 50 years, Pentagon Freight Services has worked alongside the critical industries we serve by providing best-in-class freight forwarding and logistics. Our aim is simple – we want to deliver certainty for a world that never stops.We currently have a vacancy for an Operations Coordinator within our Perth Team. This position will be responsible for...

  • Operations Coordinator

    3 weeks ago

    Perth, Western Australia Front Runner AV Full time

    OverviewFront Runner AV & Event Production, based in Perth, Western Australia, delivers modern and reliable audio-visual equipment hire, installation, and full production services. From our centrally located warehouse, we support a wide range of clients including artists, event promoters, corporate clients, government bodies, and venues with end-to-end...

  • Operations Coordinator

    3 weeks ago

    Perth, Western Australia Front Runner AV Full time

    OverviewFront Runner AV & Event Production, based in Perth, Western Australia, delivers modern and reliable audio-visual equipment hire, installation, and full production services. From our centrally located warehouse, we support a wide range of clients including artists, event promoters, corporate clients, government bodies, and venues with end-to-end...

  • Operations Coordinator

    7 days ago

    Perth, Western Australia LGC Traffic Management Full time $60,000 - $80,000 per year

    LGC Traffic Management is excited to offer an opportunity for a customer-focused, organised, and enthusiastic Operations Coordinator to join our team. With our commitment to becoming a leading provider of Traffic Management Services in Western Australia, this role presents excellent prospects for professional growth and career advancement.The Operations...

  • Operations Coordinator

    3 days ago

    Perth, Western Australia Front Runner AV Full time $70,000 - $120,000 per year

    Company DescriptionFront Runner AV & Event Production, based in Perth, Western Australia, delivers modern and reliable audio-visual equipment hire, installation, and full production services. From our centrally located warehouse, we support a wide range of clients including artists, event promoters, corporate clients, government bodies, and venues with...

  • Community Engagement Coordinator

    3 weeks ago

    Perth, Western Australia Altrad Services APAC Full time

    About usAltrad is a trusted provider of expert construction and integrated maintenance solutions across Australia, with a strong track record across key sectors such as energy, mining, utilities, and defense. We are known for managing some of the nation's most critical projects.We go beyond simply building, protecting, and extending asset life. We cultivate...

  • Communications Coordinator

    2 weeks ago

    Perth, Western Australia Western Power Full time $60,000 - $90,000 per year

    Communications Coordinator - Permanent - Perth CBD officeAre you a great communicator who enjoys crafting clear, engaging messages and keeping things running behind the scenes? We're looking for a Communications Coordinator on a permanent full time basis to support both internal and external communications across the business.In this role, you'll create and...

  • Operations Coordinator

    1 week ago

    Perth, Western Australia Fever Full time $176,000 - $208,000 per year

    What is Dino's Alive? It is a dinosaur exhibition featuring life-size animated replicas in an immersive Jurassic venue. Walk alongside the massive creatures that roamed our world millions of years ago Dive into the depths of the seas and interact with Jurassic sea giants in a unique virtual aquarium. Learn more about the Triassic, Jurassic and Cretaceous...