Workforce Planner

2 weeks ago

Council of the City of Sydney, Australia TPG Telecom Full time

Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We're better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Workforce Planner, you will play a vital role in supporting customer care by developing and maintaining planning models reflective of the current operational environment. You'll draw on your workforce planning experience to establish and maintain relationships with key internal stakeholders.

You'll make impact by:

  • Establish and maintain relationships with key internal stakeholders including Finance, Care Leadership, Marketing, Demand & Delivery and outsource/third party teams to lead the delivery of an accurate forecast and capacity model reflective of current and future operating models.
  • Driving an alignment with long term/budgetary planning to operational delivery
  • Understand core contact centre workforce planning principles and apply them to facilitate a working environment in line with Vodafone's culture
  • Support the effective provision of change impact assessments
  • Maintain a sustainable capacity plan

What you'll bring:

  • Understanding of Workforce management principles in a 500+ seat multi-channel environment
  • Understanding of front line workforce management
  • Substantial workforce planning experience
  • Five years plus of an industry standard WFP tool (EWFM, Verint etc.) or One year's Genesys WFM experience
  • Strong problem solving skills that enable quick identification and efficient resolution of issues
  • Communicates with enthusiasm and clarity with the ability to interact with all levels
  • Excellent stakeholder management skills
  • Extensive experience with Excel, comfortable with functions.

Ideally, you will also have;

  • Power BI building experience an advantage but not required
  • Tertiary qualification preferred or equivalent industry experience

What's in it for you?

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don't meet every single requirement? That's OK At TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don't align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

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