Strategic Workforce Planner

14 hours ago

Sydney, Australia TenacityCX Full time

Strategic Workforce Planner who has a deep understanding of contact centres
- Manage a team of 2 - one RTA & one WFP
- $115k+super+bonus (neg), blended WFH & in office

We are working with a well recognised global (AND FUN) brand. This role plays a vital role in the successful overall performance of their multi site contact centre - located in North Sydney.

As the Strategic Workforce Planning Manager, you will be a forward thinker, strong with forecasting & the development of budgets, someone who will challenge the status quo AND has a deep understanding of contact centre operations.

**The Role**:

- Responsible for the build & execution of the Workforce Management Strategy
- Work closely with senior stakeholders in the contact centre to influence overall performance whilst optimising resources & budgets
- Budget design, execution & management
- Forecasting across multi site contact centres - doing both long term (1-3 year) and short term (0-3 month) workforce capacity plan
- Providing a schedule/roster that optimizes resources to meet the forecast
- Defining a Real-Time Monitoring Strategy & a roster that meet business needs
- Drive initiatives to benefit staff engagement

**The Ideal Person**:

- At least 3-5-year proven experience in a medium to large size Contact Centre
- Previous direct people management and coaching experience
- Experience with budgeting - build and management
- Experience working with outsource partners
- Accreditation with common Workforce Management and Reporting tools
- Project Management or efficiency eg; LEAN accreditation
- Preferable COPC or other certification for Workforce Management
- Be a creative thinker - someone who can confidently challenge status quo and make recommendations to drive efficiencies
- Designs reporting mechanics & dashboards to monitor performance

This role is blended - both WFH & in office (lovely offices in North Sydney).

In addition to remuneration, there are extensive benefits provided as part of the Employer Value Proposition.

We are interviewing immediately - Do not miss this fantastic opportunity APPLY TODAY

  • Strategic Workforce Planner

    3 days ago

    Sydney, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Bendigo Bank exists to feed into the prosperity of our customers and community. We know that as a bank we will...

  • Strategic Planner

    1 week ago

    Sydney, Australia Public Sector People Full time

    Strategic Planners - Graduates to Seniors - Range of Opportunities PSP are currently working with various Local Councils across the Sydney Metro Region who are seeking Strategic Planners. Currently Inviting Applicants for: - Graduate Strategic Planners - Strategic Planners - Senior Strategic Planners **Requirements include**: - Tertiary qualification in...

  • Workforce Planner

    4 days ago

    Sydney, New South Wales, Australia Qantas Full time $80,000 - $120,000 per year

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Workforce Planner

    2 weeks ago

    Sydney, New South Wales, Australia HCF Corporation Full time $90,000 - $120,000 per year

    Join the HCF Contact Centre Operations team in this dynamic role as a Workforce Planner.About the Role This Workforce Planner role will see you effectively manage the operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring...

  • Workforce Planner

    15 hours ago

    Sydney, Australia ALG Full time

    Ongoing contract with the potential to go perm - Above market rates - Great exposure to Aviation Industry ALG is currently recruiting for a fantastic contract working as a **Workforce Planner** with our client based at the Mascot Airport. This is an ongoing casual contract offering full time hours Monday to Friday, and the potential for permanency should...

  • Workforce Planner

    11 hours ago

    Sydney Western Suburbs NSW, Australia TAFE NSW Full time $131,911 - $142,056 per year

    TAFE NSW Life-Changing CareersWorkforce PlannerLocation negotiable across NSW (subject to campus availability)Temporary Full-time until October 2026$131,911 - $142,056 salary package - includes base salary ($116,219 - $125,157), plus employer's contribution to superannuation and annual leave loadingAt TAFE NSW, we are dedicated to life-changing impact.That's...

  • Workforce Planner

    4 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane, Sydney OR Melbourne CBD location/hybrid working**: - **Enhance productivity and operational efficiency by using best-practice Workforce Management principles and contributing to continuous improvement initiatives**: - **Support Operations Leaders to manage FTE and operating budgets by providing recommendations and creating FTE solutions that...

  • Workforce Planner

    1 week ago

    Sydney Inner Suburbs NSW, Australia Suncorp Group Full time $80,000 - $120,000 per year

    Brisbane, Sydney OR Melbourne CBD location/hybrid workingEnhance productivity and operational efficiency by using best-practice Workforce Management principles and contributing to continuous improvement initiativesSupport Operations Leaders to manage FTE and operating budgets by providing recommendations and creating FTE solutions that deliver within...

  • Strategist/ Strategic Planner

    4 days ago

    Sydney, Australia WPP AUNZ Full time

    **Job Type**:Full-time **Salary**:$70,000 + super and above **Location**:Office location will be determined dependant on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth, and Brisbane. We are on the hunt for a Strategic Planner / Strategist to work within one of our agencies. This is a fantastic, varied role that would...

  • Junior Workforce Planner

    3 days ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...