Workforce Planner

1 week ago

Sydney, Australia Cover-More Full time

**Introduction**:
**About us**:
Benestar is the leading provider of employee health and wellbeing services in Australia. We're part of the Cover-More Group, one of the world’s leading providers of medical assistance and travel insurance. We offer help, support and guidance in many ways including individual face to face counselling, attending critical incidents, performing assessments or organisational development and training through seminars. Our aim is to improve workforce wellness. Working with Benestar offers you the chance to make a big difference to the mental health of people throughout Australia.

**Your next role**:
We have a newly created role for an experienced Workforce Planner to join our Operations Team and work closely with our Client Service Centre team and Service Delivery functions to help with:

- Accurate rostering
- Short-term and long-term forecasting, ensure strategic goals are met
- Workforce scheduling across dynamic business
- Reporting operations performance, metrics and best practice
- Provide workforce management planning and real-time monitoring for work peaks
- Continuous improvement with the team (recruitment, capability, retention)

As this is a brand-new role, you will have the opportunity to shape the role your way.

**To be successful in this role you must have**:

- Experience in using Calabrio One or similar WFP tools and models
- Experience in workforce scheduling and forecasting in a multifaceted and dynamic organisation
- High level of analytical skills to analyse performance gaps and provide strategy ideas to meet all service level agreements
- Experience in identifying opportunities for improvement and providing recommendations
- Experience and knowledge of Call Centre Operations within a multi-site environment
- High proficiency with Microsoft Word and Excel
- Ability to multi-task and prioritize task(s) in a high volume, high-stress environment
- Ability to be proactive, detail-oriented, and organized, with good follow-up skills
- Demonstrated ability to work fluidly with people at a variety of levels internally and externally
- Proficiency with scheduling software and/or Cisco Supervisor preferred
- Knowledge of a SQL is a plus

What’s in it for you?

A fantastic range of employee benefits are on offer including service anniversary leave, training and development support, service recognition, employee wellness benefits, paid parental leave, birthday gifts, purchase of additional annual leave, discounted health and free travel insurance and many more. More importantly, you’ll be contributing to the delivery of mental health and related services in a sector which has a critical impact on the health, wellbeing and welfare of others.

Benestar is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms and have a zero-tolerance policy for violence, including domestic and family violence.

Proper completion of probity checks and adherence to State/Territory public health orders is required as part of the recruitment process for all Benestar roles.

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