Customer Service Officer

6 days ago

City Of Swan, Australia Steel Blue Full time

5 days ago Be among the first 25 applicants

At Steel Blue, we're more than just a safety footwear company – we're a team that's passionate about innovation and creating top-quality products. Since starting out in Perth in 1995, we've grown globally, reaching the USA, Europe, and beyond. We're proud of our achievements and the positive impact we've made, and we're even prouder to have recently been named in the Australian Business Awards Employer of Choice 2024. This recognition highlights our commitment to creating a supportive, friendly environment where our people can grow and thrive.

THE ROLE

We're on the lookout for a vibrant and energeticCustomer Service Officerto join our fantastic team with an immediate start. In this role, you'll be the voice of Steel Blue, helping our customers with orders and enquiries while making sure they always receive the best experience possible.

You'll be responsible for:

  • Answering customer calls promptly and professionally
  • Processing incoming orders accurately and efficiently
  • Providing updates on deliveries, pricing, and product info
  • Liaising with internal teams to ensure smooth scheduling and fulfilment
  • Maintaining customer records and assisting with sales reporting
  • Promoting Steel Blue products with confidence and accuracy

This is a part-time Monday to Friday position,requiring a 4:00pm finish each day. Start times are flexible between 9:00–9:30am, making it a great option for those seeking work-life balance in their next role.

ABOUT YOU

To thrive in this role, you'll be someone who is not only customer-focused but also bringsenergy, initiative, and a team spiritevery single day.

We're looking for someone who has:

  • Strong customer service experience (B2B experience a bonus)
  • Excellent computer literacy with intermediate proficiency in Microsoft Office and prior experience using ERP systems (Epicor experience is highly desirable); familiarity with HubSpot is a bonus
  • Outstanding communication skills, both written and verbal, with a polite and engaging phone manner
  • Energetic, people-focused, and proud to be part of a values-led team
  • A proactive, solutions-focused mindset
  • A great attitude and a genuine love of working in a team

JOIN A REWARDING TEAM AND FANTASTIC CULTURE

This is a great opportunity to join a2024 Employer of Choiceand globally recognised brand in a truly collaborative and innovative environment. At Steel Blue, we believe in supporting our team with ongoing training and development to help you grow in your career. You'll be part of a strong team that offers plenty of support and encouragement every step of the way.

In addition to competitive remuneration, we offer aShort-Term Incentive (STI) bonus schemeto reward your contributions. You'll also enjoy some great perks, including:

Provision of Steel Blue footwear and uniform

On-site parking at our Malaga head office

Employee discount on Steel Blue products

Community Day leave to give back to causes that matter to you

To apply, please submit a cover letter and resume detailing your experience and skills relevant to the role.

Interviews will commence immediately, so don't wait to apply

Steel Blue is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We welcome candidates of all backgrounds, ethnicities, abilities, sexual and gender identities to apply.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typePart-time
  • IndustriesWholesale

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