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Customer Service Experience Manager
2 weeks ago
We are seeking a skilled and inspirational leader to build high-performing teams, drive customer satisfaction, and foster a culture of excellence.
This role involves guiding people while keeping operations running smoothly. You will be responsible for:
- Leading and Coaching: Inspire and motivate a small customer service team to achieve outstanding results.
- Day-to-Day Operations Management: Oversee the management of orders, enquiries, and issues, ensuring seamless execution.
- Problem Solving and Resolution: Be the go-to problem solver for customers, distributors, and internal teams, delivering effective solutions.
- Performance Monitoring and Improvement: Drive continuous improvements in processes and service delivery, resulting in enhanced customer experiences.
- Collaboration and Partnerships: Work with sales, operations, and production teams to ensure our wholesalers receive what they need, when they need it.
To succeed in this role, you will require:
- Experience: Proven customer service experience in manufacturing, wholesale, or distribution.
- Leadership Skills: Demonstrated leadership skills, inspiring and guiding a team towards excellence.
- Communication and Problem-Solving Abilities: Strong communication, problem-solving, and relationship-building skills, with the ability to work effectively with diverse stakeholders.
- Computer Literacy: Intermediate level computer skills, including Microsoft Office.
As a member of our team, you can expect:
- A stable, full-time role with competitive salary and benefits.
- The opportunity to lead a supportive, hands-on team that values collaboration and growth.
- A platform to make your mark and contribute to continuous improvement.