Event and Problem Manager

Event & Problem Manager — Melbourne or Sydney office. Australian Citizens only for this role, with eligibility for AGSVA Baseline clearance.

At Optus, we're building the future by expanding into new technology and relentlessly improving every day. We're committed to a vibrant, diverse and inclusive workforce where different backgrounds and experiences help us innovate and connect with customers.

We're seeking an Event and Problem Manager to lead and govern the end-to-end event management lifecycle across Optus Enterprise Business. This role drives operational readiness by aligning monitoring capabilities with customer and business needs, ensuring alerts are meaningful, response-ready, and integrated into incident and problem management processes. You'll collaborate with Digital Ops, Group IT, Platforms & Services, Products, and external vendors to drive continuous improvement, reduce noise, and enable proactive service management through event intelligence.

• Govern and continuously improve the Event Management framework, policies, and lifecycle across platforms, tools, and client environments.
• Work with engineering and operations teams to test, release, and optimize alerting capabilities, ensuring meaningful events lead to actionable responses.
• Define and maintain event recipes and correlation rules to reduce alert fatigue and improve incident response and operational efficiency.
• Act as a key stakeholder in SDLC and change processes, ensuring operational acceptance and early life support (ELS) of all new monitoring capabilities.
• Drive collaboration across resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation.
• Oversee governance reporting, KPI measurement, audit support, and regular tuning to keep events relevant and effective.
• Work within the Problem Management team and manage the lifecycle of problems to ensure commitments to Enterprise customers.

• Solid understanding of Event Management, monitoring tools, and service alerting technologies.
• 3+ years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
• Incident and Problem Management experience.
• ITIL Foundation certification required; deeper ITIL knowledge or alignment is highly regarded.
• Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
• Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
• Australian Citizenship required, with eligibility for AGSVA Baseline clearance.

• 3 days in the office, 2 days remote – with flexible hours to suit.
• Inclusive gender-neutral paid Parental Leave of up to 16 weeks.
• Competitive leave including 2 additional "Connected Leave" days.
• Access to resources, webinars and support via the Parents at Work portal.
• Growth through extensive online and facilitator-led learning catalog.
• Opportunities to engage with employee-led networks and vibrant campus life.
• Facilities include restaurants, cafes, gym, GP, and post office; free Optus bus from Macquarie University Metro Station for Sydney-based candidates.

Ready to take the first step in your tech career? Apply now. For more about diversity, inclusion and belonging at Optus, please visit the Optus Inclusion & Diversity page.

We are committed to equal employment opportunity for all job seekers and welcome adjustments or accessibility support in the recruitment process. If you require assistance, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. When you contact us, please advise your preferred method of contact and we will respond within 48 hours.