Admissions Officer

3 weeks ago


Melbourne, Victoria, Australia JMC Academy Full time

Direct message the job poster from JMC Academy

HR Business Partner | HR, Recruitment, Employee Relations

Campus Location: Brisbane, Australia | Melbourne, Australia | Sydney, Australia

About JMC Academy

Founded in 1982, JMC Academy is Australia's premier institution in Creative Industries education, offering a diverse range of Degrees and Diplomas in Music, Songwriting, Audio Engineering, Film and Television Production, Acting, Entertainment Business Management, Visual Communication (Design), Animation, Game Design, and Music Production.

With a 40-year legacy, JMC Academy provides cutting-edge and technologically advanced programs that meet the global demands of the creative industries. JMC operates from 3 large footprint campuses across the east coast of Australia (VIC, NSW & QLD), teaches ~2,500 students per annum and is positioned as one of the largest private higher education providers in Australia.

With advanced-design campuses, ongoing technology upgrades, a dedicated team of academics and industry professionals, and a network of international master class lecturers, JMC Academy is committed to ensuring our graduates make their own indelible mark on industry.

JMC Academy's ultimate focus is to deliver inspiring and technologically sophisticated programs, which cater to the global needs of the Creative industries. By nurturing, supporting and mentoring students who share a true passion and dedication for these industries, we can guide them into rewarding careers.

Our Purpose

We educate and inspire creative minds to shape their careers and our world.

At JMC Academy, we educate and empower creative minds to transform their passion into lifelong careers and meaningful contributions to the world.

As a vibrant, inclusive community of innovators and explorers, we deliver rigorous, real-world education in the creative industries, uniting academic excellence with practical experience, emerging technologies and industry engagement.

We nurture resilience, compassion, and curiosity in every student, helping them chart their unique path, shape their careers, and become creative leaders who inspire, connect, and thrive, locally and globally.

Our Vision

To be the global leader in creative education, chosen by creatives, trusted by industry.

Our Values

  • Creative Innovators – An opportunity to dream, bring our creative genius to life, making meaningful contribution and delivering innovation to the world stage
  • Curious & Resilient Explorers – In a world of uncertainly, we are a team of curious minds, who embrace the uncertain, creating a life of learning, exploration and inspiration. At JMC we grow our voice to be confident, and unstoppable. We aren't afraid to fall, as we know we will rise
  • Inclusive Community of Connectors – We create meaningful pathways, only possible through our connections and impact
  • Empathetic & Compassionate Leaders – We care about every individual who walks through our doors, with kindness in our hearts and purpose in our minds
  • Honest, Accountable & of Uncompromising Quality – Our honesty, integrity and quality will not be compromised, as we strive to achieve our best. We are determined to reach our goals, as we hold ourselves and each other accountable

Our Difference

Creative education requires a unique approach. This is why the JMC student experience is different. Our world-class studios, student spaces and hands-on learning inspires creative exploration, collaboration and innovation.

Role Summary

The role is responsible for managing the end-to-end student application process, ensuring accuracy, compliance, and a positive applicant experience. This includes assessing domestic and international applications, validating supporting documents, issuing and managing offers, and coordinating acceptance requirements. The position works closely with Sales, Recruitment, Academic, and Student Services teams to ensure smooth transitions from application to enrolment. It involves maintaining accurate records in CRM and Student Management Systems, monitoring compliance with JMC and government requirements, and providing timely, clear communication to applicants and stakeholders. The role also contributes to reporting accuracy, identifies process improvements, and supports a seamless onboarding journey for new students.

Key Responsibilities

Application Processing

  • Review and assess domestic and/or international student applications against entry criteria
  • Validate documents such as ID, transcripts, certificates, and English language proficiency (as required)
  • Manage assessment process as per relevant JMC Policies and Procedures
  • Identify incomplete applications and communicate with applicants (or Sales/Recruitment teams) to follow up

Offer & Acceptance Management

  • Generate and issue Offers of Admission (conditional and unconditional), as well as Confirmation of Enrolment (CoE) and Overseas Student Health Cover (OSHC) as needed
  • Monitor offer acceptances and update CRM or Student Management System (SMS) accordingly
  • Ensure acceptance conditions (e.g. payment, documentation) are met before progressing enrolment

Compliance & Eligibility Checks

  • Ensure applications meet relevant course and government requirements, such as TEQSA & ESOS
  • Conduct visa-related checks (for international students), funding eligibility (e.g. VET Student Loans), or other compliance steps
  • Maintain accurate student records and documentation for audits
  • Liaise Sales and Academic teams regarding borderline or non-standard applications
  • Collaborate with Onboarding and Student Services to ensure a smooth handover once a student is accepted
  • Provide timely updates on application statuses, turnaround times, and potential bottlenecks

System & Data Management

  • Use CRM to track application statuses, notes, communications, and decisions
  • Maintain clean, up-to-date records and contribute to reporting accuracy
  • Flag trends or common issues that may indicate a need for process improvement
  • Respond to application-related enquiries from applicants or their agents
  • Clarify application requirements, timelines, and next steps (in a supportive and clear manner)

Key Attributes and Experience

  • Demonstrated experience in tertiary admissions, compliance, or student services, with an understanding of Credit/RPL processes and relevant government systems (e.g., eCAF & PRISMS)
  • Knowledge of regulatory frameworks and policies governing domestic and international student admissions
  • Skilled in using CRMs, student management systems, and data/reporting tools to manage workflows and maintain accuracy
  • Proven ability to ensure data integrity, audit readiness, and process compliance
  • Strong professional communication skills with the ability to liaise effectively across diverse cultures, languages, and stakeholder groups
  • Ability to manage multiple priorities, meet deadlines, and maintain consistent workflow
  • Experience working within cross-functional teams and contributing to workflow enhancements

KPIs and Measures of Success

  • Application processing turnaround
  • Offer issuance
  • Incomplete applications
  • Offer acceptance
  • Commencement conversion

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