Admissions Coordinator

Join to apply for the Admissions Coordinator role at Mercy Health Australia

Employment Type: Permanent full time
Hours: 76 hours / fortnight
Location: Oakleigh, VIC
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Tammy Ridgway tridgeway@mercy.com.au

Where there's life, there's Mercy. Where there's care, there's You. Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our teams have provided care for people when they need it most. Our people value security and stability, and there are opportunities to grow your impact and gain experience that's hard to find elsewhere. Mercy Health is a for-purpose organisation with over 10,000 dedicated people, continuing to offer more services and deeper care than ever before.

At Mercy Health, it's about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

The Admissions Coordinator plays a crucial role in optimising occupancy and ensuring a smooth customer journey throughout the admissions process. They provide vital support to the Service Managers in enhancing occupancy rates and simplifying admissions procedures for customers. They collaborate with the Client Services Enquiry Manager to identify sites needing assistance to boost occupancy and implement efficient sales and admission practices. This hands-on role involves guiding customers through the entire admissions process, championing aged care admissions and regulatory requirements, contributing to meeting sales targets and maintaining healthy occupancy levels. They cultivate and manage relationships with referrers and oversee the complete admissions journey—from initial enquiry follow-up and facility tours to fee discussions and supporting prospective residents and their families with admissions paperwork.

This is a field-based role that supports Mercy Health homes including Parkville, Keon Park, Templestowe and East Melbourne. The role is ideal for a candidate who lives nearby.

If you're passionate about making a difference in aged care and have the skills we're looking for, we want to hear from you

You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional resident-centred care.

To thrive in this role, you will:

• Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
• Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
• Ensure compliance with managing the customer journey through the CRM system and prompt follow up on all leads.
• Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
• Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc).
• Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
• Assist families and representatives in understanding relevant Fees and Charges and Mercy Health's admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
• Coordinate the room turnover process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting and setting up display rooms.
• Log resident movements in eCase and liaise with Medicare as needed.
• Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
• Discussing Healthy Ageing Services with discharging residents and linking them to the appropriate business owner to maximise conversion to other business streams.

You will also be required to provide evidence of, or in the process of obtaining, the following:

• Qualifications in Business Administration or Sales in a related field (preferred).
• A current Police Record Check and/or NDIS clearance.

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people's lives — and your career. Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional custodians of the land on which our Head Office is based, and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). We encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.