Customer Relationship Manager
6 days ago
Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. Our core business specialises in debt purchase and debt collection services, and we're committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree on affordable repayments that improve their credit standing over time while ensuring they can remain active in the community.
About your new role
As a Customer Relationship Manager, you'll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you'll negotiate repayment plans and solutions to suit our customers' circumstances. Our lucrative uncapped bonus scheme rewards near target achievement, and our supportive team and award-winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.
What your new job involves
- Manage outstanding accounts from Australia's largest institutions
- Make and receive high volume outbound/inbound calls
- Investigate to locate and establish contact with customers
- Build and establish relationships with customers with rapport and trust
- Create positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
What we can offer you
- 3 salary reviews in your first 18 months + uncapped bonuses
- Flexible hybrid work opportunities considered as early as 6 months (2 days in the office, 3 days WFH)
- Fully paid training with ongoing support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support via our EAP, discounted gym memberships, health insurance, eye care, plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- Dress for Your Day' policy from smart casual to business attire
- End-of-Trip facilities for bicycle storage and showers with lockers, towels, and hair dryers
Who you are
Looking to start or grow your career in Financial Services with a leading company? Seeking a career change or more security and opportunity? No prior collections experience is required as we provide comprehensive training with ongoing support and coaching. Many of our leaders started in this same role
- Experience in call centres, hospitality, tourism, retail, sales, or similar industries
- Excellent communication skills (both written and verbal)
- Persistence and resilience for challenging conversations
- Negotiation skills are highly desirable
- A passion for results and a target-driven environment
- A natural problem solver and solution provider
- Basic computer literacy skills
- A willingness to learn and accept feedback
Essential Criteria
- Must be available to work full-time, Monday – Friday, 8:30 AM – 5:00 PM
We value diversity and are committed to an inclusive workplace. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, and those from culturally diverse backgrounds. If you have a natural curiosity, appreciation for differences, and a willingness to help others, you will be valued at Credit Corp Group.
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