Customer Relationship Manager

1 day ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $110,000
Job Overview

The Customer Service Representative cultivates customer relationships for current/potential customers by utilizing in-depth knowledge of products and CRM processes.

This involves building trust, fostering loyalty, and ensuring seamless communication across teams.

Key Responsibilities
  • Sales Support
    • Prepare quotations, manage shipment schedules, and communicate with customers and internal teams.
    • Process purchase orders, sample requests, and approved return requests.
    • Expedite shipments, monitor delivery schedules, and set up regular calls with customers.
    • Process rebates claims and stock returns, and support quality and warranty processes.
  • Relationship Management
    • Maintain constructive working relationships with customers, colleagues, and supervisors.
    • Identify and capitalize on opportunities to enhance customer satisfaction and loyalty.
  • Communication
    • Employ excellent communication skills and good telephone etiquette.
Requirements
  • Education
    • Degree in Business or related field required. 3+ years of experience in Customer Service or Order Fulfilment preferred.
  • Skills
    • Knowledge of SAP system a plus.
  • Persoanl Qualities
    • Pleasant personality with a passion for service excellence.
    • Strong team player who can adapt to fast-paced environment.


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