Customer Relationship Manager

3 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $70,000 - $80,000
Job Overview:

We are seeking a highly skilled and experienced professional to drive customer success, deliver impactful training, and foster strong relationships. This role is crucial in ensuring customer satisfaction, retention, and growth through meaningful engagement with our products.

About the Role:

The ideal candidate is a collaborative professional who excels in a customer-centric environment and has a track record of partnering with senior leaders of large organizations. With a deep understanding of governance, risk, and compliance challenges, you will leverage our solutions to help customers navigate their most complex governance needs while driving product adoption and success.

Key Responsibilities:
  • Seamless project management through all phases of the customer relationship, including managing users and senior leaders.
  • Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including expansion of use of our products and services.
  • Provide an excellent customer experience for all accounts by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds expectations.
  • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
  • Provide customer feedback on solutions in order to assist in continuous improvement of our products.
Requirements:
  • 3-5 years experience in account management, sales, or technical project management.
  • A passion for collaboration and a deep understanding of technology involved in SaaS.
  • Excellent Project Management expertise and experience.
  • Outstanding communication skills, both written and verbal.
  • Strong Presentation skills and experience working with C-Level Executives and Directors.
  • Strong technical focus and detailed knowledge of Microsoft Office Applications.
  • Superb personal organizational skills to ensure all client commitments are met.
  • Customer focused. Able to deliver extremely high levels of customer satisfaction.

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