Customer Relationship Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $100,000 - $400,000

Job Role Overview

This role presents a unique opportunity to contribute to customer-centric banking. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building long-lasting relationships with clients.

  • Critical Responsibilities:
  • Provide personalized service by understanding and responding to client needs, preferences, and expectations.
  • Develop strong connections with clients through active listening, empathy, and effective communication.
  • Collaborate closely with colleagues to achieve sales, service, and operational objectives.
  • Offer accurate product information, manage cash transactions, and resolve client queries and complaints.
  • Recommend relevant Bank products and services, and provide quality referrals to other teams.
  • Support clients with electronic banking and digital services, and engage in proactive outreach to new and prospective clients.
  • Maintain set performance standards, complete required training, and foster a safe working environment.

Key Requirements:

  • A customer-focused mindset with the ability to understand and respond to client needs, preferences, and expectations.
  • Demonstrated empathy, active listening, and relationship-building skills to connect meaningfully with clients and colleagues.
  • A solid understanding of ethical banking practices and the bank's purpose-driven approach.
  • A proven ability to achieve results through goal-setting, personal accountability, and problem-solving.
  • Adaptability and resilience in a fast-changing environment, with a forward-thinking mindset.
  • A high school diploma or equivalent, with experience in face-to-face sales or customer service.
  • Excellent written and verbal communication skills, with a customer-centric attitude.
  • Strong organizational and time management skills, with the ability to self-manage and prioritize tasks.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook) and business communication tools.

Benefits Package:

  • A competitive salary and 13% superannuation.
  • Flexible work arrangements and opportunities for career growth and development.
  • A range of benefits to support physical and mental well-being, including free flu vaccinations and discounted gym memberships.
  • Support for staff with study assistance, paid parental leave, and volunteer leave.
  • The opportunity for bonus annual leave and a positive recruitment process.

About Us:

We are an equal opportunity employer committed to sustainable development. We encourage people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and people with disabilities. We strive to create a barrier-free recruitment process and supportive workplace.

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