eCommerce Manager

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

• Exciting opportunity in our Online Team
• Be a part of a fast-paced, collaborative team
• Flexible hybrid role - Docklands based office & the comfort of your own home
  

Myer is looking for an eCommerce Manager to lead the short and mid-term strategy and operations of the eCommerce channel. This role is responsible for driving sales growth and profitability while ensuring the successful delivery of customer-centric initiatives. With a strong focus on performance and seamless execution, the eCommerce Manager plays a critical role in enhancing the online customer experience and aligning digital operations with Myer's broader commercial objectives.

About the role:

• Develop and manage comprehensive eCommerce strategies across various categories.
• Lead cross functional teams to drive operational excellence and customer satisfaction.
• Manage medium to large scale projects aimed at improving the eCommerce offering.
• Ensure financial targets for the eCommerce business are met and exceeded.
• Provide insights into customer behaviour and market trends to inform strategic decisions.
• Effectively manage both local and offshore teams to ensure seamless operations and the achievement of outcomes
• Drive category-specific sales and gross profit dollar strategies.
• Operations Specific:
• Implement process and governance improvements across eCommerce end-to-end.
• Assist in the ideation and implementation of operational initiatives with the ability to make decisions and provide expertise.
• Lead the development and implementation of new eCommerce functionalities.
• Conduct post-implementation reviews to assess project impact and identify improvements.
  

About you:

• Previous experience in eCommerce or Merchandise role essential, preferably within the retail sector
• Sound business acumen with strong analytical and planning capabilities
• Prior experience in managing direct reports and driving a culture of high performance
• A natural collaborator with the ability to influence stakeholders to drive category growth
• Uses retail management expertise to operate and organise the website to deliver wonderful customer experiences
• Strong experience with website analytics, ideally Google Analytics
• Previous experience in commerce platforms, PIMs or search and merchandising tools including experience in platform utilisation
• Advanced proficiency using Microsoft Office Suite - particularly Microsoft Excel
  

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.
  

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

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