Tenancy Program Manager

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time

This well-regarded not-for-profit organisation is committed to reducing disadvantage and strengthening communities by providing safe, affordable housing and support services. With a focus on empowering individuals and fostering inclusive communities, they deliver tenancy management and housing programs across multiple locations in Victoria. Each year, they support thousands of people experiencing or at risk of homelessness, helping them to establish and sustain secure tenancies. More than just a housing provider, they are a values-driven organisation that invests in innovation, partnerships and their people to create thriving communities. For employees, this means working in a supportive, collaborative environment where you can grow your career while making a meaningful impact every day.

THE ROLE

As the Tenancy Program Manager - Housing, you will provide strong, visible leadership across a portfolio of housing teams. Reporting to the Senior Operations Manager, you'll oversee tenancy services, support and coach team leaders, and ensure compliance with the Residential Tenancies Act. You'll also play a key role in managing escalated matters, including representation at VCAT, while embedding a culture of collaboration, accountability and service excellence.

SKILLS & EXPERIENCE REQUIRED

  • Proven leadership experience, ideally managing through team leaders in a housing, tenancy, property management, or community services environment
  • Strong knowledge of the Residential Tenancies Act and experience in VCAT representation
  • Ability to develop, mentor and empower leaders to drive team capability and performance
  • Strong stakeholder engagement, communication and problem-solving skills
  • High levels of resilience, adaptability, and a commitment to trauma-informed practice

BENEFITS

  • Attractive salary up to $142K (including superannuation), plus access to salary packaging of up to $15,900 tax-free and meal / entertainment benefits
  • Generous leave entitlements - 5 weeks annual leave, monthly RDOs, 17.5% leave loading, paid parental leave, and the option to purchase additional leave
  • Flexibility and balance with hybrid working, floating public holidays, and car parking available
  • Health and wellbeing support including free flu shots and a 24 / 7 Employee Assistance Program for you and your immediate family
  • Career growth and impact through secondments, development opportunities, and meaningful work that truly makes a difference

TRADEWIND AUSTRALIA AND THE ORGANISATIONS WE REPRESENT ARE PROUD TO BE EQUAL OPPORTUNITIES EMPLOYERS.

Note: This position considers gender a genuine occupational qualification under Section 27 of the Equal Opportunity Act 1984, hence only female/male applicants are encouraged to apply. Additionally, being of Aboriginal or Torres Strait Islander descent is a genuine occupational requirement under relevant legislation and international conventions.

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