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Event and Problem Manager

4 weeks ago

Melbourne, Victoria, Australia Optus Full time
Overview

Join to apply for the Event and Problem Manager role at Optus.

Location: Melbourne or Sydney offices.

Your Day-to-Day
  • Govern and continuously improve the Event Management framework, policies, and lifecycle across platforms, tools, and client environments.
  • Work with engineering and operations teams to test, release, and optimize alerting capabilities—ensuring meaningful events lead to actionable responses.
  • Define and maintain event recipes and correlation rules to reduce alert fatigue, improve incident response, and deliver operational efficiency.
  • Act as a key stakeholder in SDLC and change processes, ensuring operational acceptance and early life support (ELS) of all new monitoring capabilities.
  • Drive collaboration across resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation.
  • Oversee governance reporting, KPI measurement, audit support, and regular tuning to ensure events remain relevant and effective.
  • Work within the Problem Management team and be responsible for managing the lifecycle of problems to ensure continued commitments to Enterprise customers.
What We're Looking For
  • Solid understanding of Event Management, monitoring tools, and service alerting technologies.
  • 3+ years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
  • Incident and Problem Management experience.
  • ITIL Foundation certification required; deeper ITIL knowledge or alignment highly regarded.
  • Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
  • Strong communication and negotiation skills, with the ability to present at senior stakeholder level.
  • Australian Citizenship required, with eligibility for AGSVA Baseline clearance.
What's in it for you?
  • 3 days in the office, 2 days remote – with flexible hours to suit.
  • Inclusive gender neutral paid Parental Leave of up to 16 weeks.
  • Competitive leave including 2 additional 'Connected Leave' days.
  • All Optus employees have access to resources, webinars and support via the Parents at Work portal.
  • Own your growth by accessing an extensive online and facilitator-led learning catalogue.
  • Connect at work through employee-led volunteer groups and Wellbeing networks.
  • Vibrant campus life with facilities including restaurants, cafes, gym, GP, and post office.
  • Free Optus bus from Macquarie University Metro Station (Sydney-based candidates).
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Telecommunications

We are committed to equal employment opportunity and providing accessibility support in the recruitment process. If you require adjustments, please contact AccessibleRecruitment@optus.com.au or 1800 309 170.


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