Customer Support and Sales Lead

2 weeks ago

City Of Stirling, Australia Juniper Full time

About Juniper:

At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.

About the role:

We are seeking a Customer Support and Sales Lead to join the team at our Juniper Central office in Balcatta on a permanent full-time basis.

In this exciting new role you will strategically drive growth across Juniper's aged care services.The role is responsible for developing and executing a comprehensive sales and retention plan, aimed at providing outstanding and empathetic customer service to prospective and emerging customers, as well as their families.

This is a permanent full-time position working 37.5 hours per week during business hours primarily at Juniper Central in Balcatta with travel as required.

Key Responsibilities:

  • Sales: Develop and implement a sales plan aligned with Juniper's strategy, mission and values to achieve sales targets and enhance customer attraction, retention and journey for all service lines and optimises the care continuum
  • Customer Service Excellence: A deep commitment to customer satisfaction, providing personalized guidance and support to current and emerging customers and their families, ensuring their needs and concerns are addressed with empathy and professionalism
  • Team Leadership and Culture: Lead, motivate, educate, and develop a high-performing sales and customer service team fostering a culture of collaboration, continuous learning, and accountability. Reaching and or exceeding targets by using motivational strategies
  • Performance Monitoring: Regularly monitor the teams performance against sales targets, providing coaching and support as needed to drive results
  • Data-Driven Decision Making: Utilise data analysis and market insights to inform strategic decision-making, identify emerging trends, and capitalize on new business and service opportunities to maintain or grow occupancy and minimise loss
  • Network and relationship building: Proactively identify and pursue opportunities to expand Juniper's Aged Care market presence and service offerings, driving growth and innovation within the aged care sector
  • Compliance adherence: Ensuring all sales activities comply with relevant regulations, ethical guidelines and data privacy standards
  • Safe work environment: Ensuring compliance with Work Health and Safety requirements including appropriate Injury Risk Management

Key requirements:

  • Tertiary qualification in a relevant discipline is desirable such as sales, communications, public relations or marketing
  • Five or more years experience in sales in a human services or healthcare environment
  • Knowledge of the aged care system and regulatory requirements - desirable
  • Knowledge of Residential and Home Care Aged Care Guidelines and Retirement Living Legislation in relation to service delivery and financial arrangements
  • Proven ability to lead a sales and customer service team
  • Demonstrated experience building and maintaining relationships with key decision makers and relevant industry stakeholders
  • Experience with CRM software and technical proficiency in implementing and using systems and technical tools to enhance the sales process and customer relationship management

What's on offer:

  • Attractive remuneration $110,000-$115,000 per annum (dependent on experience and qualifications), plus 11.5% superannuation
  • Non-profit values driven Western Australian aged care provider
  • All employees have access to Juniperks an online platform that unlocks exclusive retail discounts, employee perks, wellness initiatives and peer acknowledgement
  • Salary Packaging up to $18,550 per annum tax free
  • Health Insurance discounts
  • Employee Assistance Program with free counselling
  • Free parking on site

How to apply:

To be considered for this position please submit your application online including a current curriculum vitae and a brief cover letter addressing the key requirements.

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