Sales & Customer Support Officer

Are you a motivated and customer-focused individual looking to take the next step in your career?

At MaxiPARTS, we’re Australia’s leading trailer parts supplier and we’re on the lookout for someone just like you to join our passionate and high-performing team.

Whether you’re experienced in customer service or someone with strong mechanical knowledge ready to learn, this is your opportunity to be part of a business that’s committed to excellence, safety, and professional growth.

Who are we and what’s on offer?

As an ASX listed company, MaxiPARTS is one of Australia’s leading independent commercial truck and trailer parts distribution companies. In other words, we are a commercial & industrial parts powerhouse. With national reach, we are well-placed to support customers on a local and national level.

Our company values guide the way we do business, and we are committed to building an empowered and diverse culture that reflects the customers we support.

We value our people and offer a range of benefits including:

- Competitive salary and benefits:We recognise your talent and offer rewarding compensation and benefits, including Paid Parental Leave and an Employee Assistance Program.
- Growth opportunities:Training and development programs to fuel your career journey.
- Making an impact:The chance to make a real impact in a vital industry for Australia.
- Supportive work environment:We value our team and foster a collaborative atmosphere.
- Inclusive & Diverse culture:We celebrate diversity and create a welcoming space for everyone.
- NAWO membership:Providing our female talent access to professional development, support and networking opportunities.

Job Description

What You’ll Do

As a key member of our team, you'll play a crucial role in delivering outstanding customer service and supporting day-to-day parts operations. Your responsibilities will include:

- Generating sales of Forch products through the counter at MaxiPARTS both retail and trade customer
- Liaisingwith Forch field team for sales and product support
- Identifying vehicle makes, models, and part variations using our advanced systems and catalogues
- Processing sales, preparing invoices, and managing stock movement
- Coordinating incoming and outgoing parts orders with efficiency and accuracy
- Supporting regular stocktakes and handling returns in line with company policy
- Keeping customers and internal teams informed on product availability and delivery timelines
- Contributing to a team culture that values safety, collaboration, and customer-first thinking
- Where required, help the MaxiPARTS retail team with overflow of phones and general customer support

About You

You're a proactive, detail-oriented professional who thrives in fast-paced environments. You’ll bring:

- Experience in previous sales & customer support roles
- Prior knowledge of truck or trailer parts (highly regarded)
- Strong communication and computer literacy skills
- A positive, can-do attitude with a willingness to learn and grow
- A commitment to health, safety, and teamwork
- Mechanical aptitude is a plus, but not required

Desired Skills and Experience

At MaxiPARTS,we don’t just offer jobs, we build careers. Our values shape how we work, and we’re committed to creating an inclusive, empowered workplace where everyone can thrive.

Here’s what you can expect:

- A friendly, supportive work environment where your contributions matter
- Ongoing training and development to grow your skills and career
- Competitive salary based on experience
- Employee Assistance Program for your wellbeing
- Access toNAWO(National Association of Women in Operations) membership for professional growth and networking

Ready to Apply?

If you're looking to join a company that values people, takes pride in customer service, and leads the way in its industry, we’d love to hear from you. Submit your resume today and take the next step with MaxiPARTS.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Applicants must have the right to work in Australia. Shortlisted candidates will be contacted and may be required to complete a medical assessment, including drug and alcohol testing.

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