Customer Support

4 weeks ago

City of Melbourne, Australia Www.chandlermacleod.com Full time

Overview

Are you looking to use your technical know-how and people skills in a new way? This role is perfect for a tradie wanting to step off the tools or a customer support professional who enjoys helping customers find the right solutions.

Join a rapidly growing e-commerce business that supplies industrial, agricultural and trade equipment across Australia. You will play a key role in driving sales growth while delivering exceptional support to customers through phone, email, web chat and other channels.

What you will be doing

- Respond to incoming sales enquiries, recommend products and close deals efficiently
- Prepare timely and accurate quotes and follow up to secure sales
- Provide technical advice, troubleshooting and warranty support
- Manage customer enquiries through phone, email, ticketing systems and live chat
- Build and maintain strong customer relationships while identifying opportunities for growth
- Capture feedback and insights on customer needs, competitor activity and local market trends
- Document customer interactions and assist in creating support resources such as FAQs

What we are looking for

- Strong customer focus with excellent communication and listening skills
- Experience in customer support, sales or a related field, or hands-on trade, mechanical or technical experience
- Solid organisational skills with the ability to manage multiple enquiries and follow-ups
- Familiarity with e-commerce platforms such as Shopify and Zendesk is highly regarded
- Knowledge of the industrial, agricultural or automotive sectors is an advantage
- Ability to explain technical concepts clearly to a wide range of customers

What you will get

- Monday to Friday role with no weekend work
- A supportive and collaborative workplace where your ideas are valued
- The opportunity to transition off the tools while still using your technical knowledge
- Be part of a fast-paced business that is expanding across the Australian market

If you are keen to use your technical background in a customer-focused e-commerce role, or you are an experienced support professional looking for a new challenge, we would love to hear from you.

Candidates must have unrestricted working rights in Australia.

Due to a high volume of applicants, only shortlisted candidates will be contacted.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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