Customer Support

1 week ago

City of Melbourne, Australia Www.chandlermacleod.com Full time

Overview

Are you looking to use your technical know-how and people skills in a new way? This role is perfect for a tradie wanting to step off the tools or a customer support professional who enjoys helping customers find the right solutions.

Join a rapidly growing e-commerce business that supplies industrial, agricultural and trade equipment across Australia. You will play a key role in driving sales growth while delivering exceptional support to customers through phone, email, web chat and other channels.

What you will be doing

- Respond to incoming sales enquiries, recommend products and close deals efficiently
- Prepare timely and accurate quotes and follow up to secure sales
- Provide technical advice, troubleshooting and warranty support
- Manage customer enquiries through phone, email, ticketing systems and live chat
- Build and maintain strong customer relationships while identifying opportunities for growth
- Capture feedback and insights on customer needs, competitor activity and local market trends
- Document customer interactions and assist in creating support resources such as FAQs

What we are looking for

- Strong customer focus with excellent communication and listening skills
- Experience in customer support, sales or a related field, or hands-on trade, mechanical or technical experience
- Solid organisational skills with the ability to manage multiple enquiries and follow-ups
- Familiarity with e-commerce platforms such as Shopify and Zendesk is highly regarded
- Knowledge of the industrial, agricultural or automotive sectors is an advantage
- Ability to explain technical concepts clearly to a wide range of customers

What you will get

- Monday to Friday role with no weekend work
- A supportive and collaborative workplace where your ideas are valued
- The opportunity to transition off the tools while still using your technical knowledge
- Be part of a fast-paced business that is expanding across the Australian market

If you are keen to use your technical background in a customer-focused e-commerce role, or you are an experienced support professional looking for a new challenge, we would love to hear from you.

Candidates must have unrestricted working rights in Australia.

Due to a high volume of applicants, only shortlisted candidates will be contacted.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

#J-18808-Ljbffr

  • Customer Support Consultant

    3 weeks ago

    City of Melbourne, Australia OUP Full time

    Select how often (in days) to receive an alert: Create Alert Salary: Dependent on skills and experience Division: Education Department: Marketing & Customer Experience About the Role We are looking for a talented Customer Support Consultant to join our Marketing & Customer Experience Team and be responsible for providing support to all customers by...

  • (Only 24h Left) Customer Care Representative

    4 weeks ago

    City Of Kalamunda, Australia Operations Support Full time

    Benefits: - Opportunity to Join one of Australia’s Leading Packaging, Warehouse & Washroom Distributors - Monthly bonuses linked to KPIs and profit sharing. - Great company culture—supportive, energetic, and people-focused. - Ongoing training, career progression and development opportunities. - Long term stable employment - Onsite parking and...

  • Customer Support Specialist

    2 weeks ago

    City of Melbourne, Australia Rippling Full time

    Programa is a fast-growing venture-backed startup building the operating system for the design industry. Founded in 2020 out of Melbourne, Australia, our platform is purpose-built for interior designers and architects, replacing spreadsheets, PDFs, platform-switching, and scattered approvals with live tools that support every stage of a project. Working...

  • Customer Service Consultant

    2 weeks ago

    University Of Melbourne, Australia Specialty - Operations Support Full time

    **About Us**: Shorty’s Liquor is the corporate destination for beverages and gifting in Australia. It is not just what we do; it’s how we have passionately done it for over 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia’s largest and most respected...

  • Technical Customer Support Specialist

    4 weeks ago

    City of Melbourne, Australia Blinq Technologies Full time

    What is Blinq? Blinq is building the fastest, most intuitive way to share who you are and remember who you meet. What started as the world’s #1 digital business card is now the starting point for over 50 million new relationships a year – and growing at unicorn pace. Our vision Our vision is to build the world’s intelligence layer for professional...

  • Technical Account Manager

    2 weeks ago

    City of Melbourne, Australia Support Revolution Full time

    Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the...

  • Customer Service/Sales Support Admin

    2 days ago

    City of Melbourne, Australia Michael Page Australia Full time

    - 6 month Temporary contact, Full time hours - Monday - Friday 9 am 5:30 pm - Work with a global team and help support the Service and Admin departments About Our Client This company operates within the industrial/manufacturing sector, focusing on delivering quality services and products. Known for its structured environment, it values efficiency and...

  • Customer Support

    3 weeks ago

    City of Greater Geelong, Australia Cyanergy Full time

    **Customer Support**Cyanergy group (Cyanergy, Solar Emporium and Smart Lifestyle Australia) is looking for a Customer Service Manager to manage the customer service department with offices based in Victoria and New South Wales team members. Cyanergy is an Australian owned and operated business with over 10+ years experience in the renewable and energy...

  • Position: Customer Support Consultant New

    3 weeks ago

    City of Melbourne, Australia REA Group Ltd. Full time

    Join a collaborative team and deliver great customer experiences! Solve different problems every day and enjoy great learning opportunities! Permanent full time role based in Melbourne We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to...

  • ▷ (High Salary) Customer Support Consultant

    1 week ago

    City of Melbourne, Australia Bank Australia Limited Full time

    Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. The...