Melbourne Connect Concierge

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Role type: Full-time; Continuing
Department: Research, Innovation and Commercialisation
Salary: UoM 5 - $85,238 -$97,906

• Be the ambassador for an innovation hub, engage with diverse stakeholders and develop multifaceted hospitality skills
  
• Apply now to join a dynamic team and shape the visitor experience at Melbourne Connect's cutting-edge precinct
  
• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and a niche professional development opportunity
  
  

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity:
As a Concierge at Melbourne Connect, you'll be the friendly face of this innovative precinct. You'll have the opportunity to interact with a diverse community of visitors, staff, and tenant partners, providing top-notch customer service and support. Your role will involve managing inquiries, assisting with events, and ensuring smooth operations across the Superfloor, allowing you to develop a wide range of skills in hospitality and customer relations.

Your responsibilities will include:

• Provide Front-of-House Services: Greet the precinct's many hundreds of visitors a day, manage inquiries, and guide users to their destinations, serving as the primary point of contact for the precinct.
  
• Support Event Management: Assist with setup, coordination, and breakdown of events, including managing bookings and providing on-site support.
  
• Maintain Facility Operations: Ensure meeting spaces are well-presented, assist with audio-visual equipment, and coordinate with service providers for seamless precinct operations. Manage costs and revenue of the meeting rooms and concierge service as a business stream on behalf of the Director Operations.
  
• Enhance Customer Experience: Develop FAQs, implement service improvements, and build strong relationships with Melbourne Connect community stakeholders.
  
  

You may be a great fit if: You are a customer-focused professional with excellent communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for providing exceptional hospitality and service.

You may also:

• Have previous customer service experience in a similar fast paced liaison role with weight given to experience in non-university or corporate public facing roles
  
• Possess strong interpersonal skills and the ability to build rapport with diverse stakeholders.
  
• Demonstrate proficiency in Microsoft Office and digital booking systems.
  
• Be flexible and willing to work outside standard office hours when required.
  
• Have or be willing to obtain Fire Warden and First Aid certifications
  
  

What we offer you
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
  
• Progressive, considerate leave provisions to empower your work-life balance
  
• Salary packaging and access to a range of discounted services including Bupa health insurance
  
• Health and well-being services including a leading Employee Assistance Program
  

For more information check out our benefits page

Melbourne Connect is a digital and data science innovation hub, bringing together start-ups, industry partners, and the University's leading researchers and graduate talent. It fosters collaboration and knowledge exchange to accelerate the translation of research into real-world impact. With strengths in AI, Robotics and Data Science, the Melbourne School of Engineering is central to this vibrant, co-located community.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

We are also committed to fostering a barrier-free and inclusive recruitment process. We provide reasonable adjustments for candidates throughout the application and interview stages. To discuss your specific requirements, please contact Bec Tucker at +61 3 9035 3218 or email hr-careers@unimelb.edu.au with the subject line 'Reasonable Adjustments'. Learn more on our Careers website.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

If you are a member of an Aboriginal and/or Torres Strait Islander community and would like any support, please feel free to contact our Indigenous Employment & Development team via email at oied-hr@unimelb.edu.au.

Working at the University - what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential
Is this the perfect opportunity for you? Apply today Including the following documents:

• Resume
  
• Cover Letter outlining your interest and experience
  
  

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Alessandro Storani via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application with this email address.

If you have any questions regarding the job please follow the details listed on the Position Description.

Melbourne Connect - Concierge PD 0051901 2025.docx

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesHigher Education

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