Concierge

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: As a Concierge at 699 Collins St, Melbourne Quarter, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all visitors, and tenants. This role presents an exciting opportunity to be part of a prestigious development in the heart of Melbourne.An overview of the role:  Provide a warm and friendly welcome to all customers and visitors to the buildings.Provide assistance and direction according to the customer request.Assume responsibility for all Front of House areas ensuring they are presentable at all times, Report anything which requires attention.Provide direction and assistance with local amenities and services.VIP Meet and Greet services including escorting customers and visitors to the escalators and lifts.Apply the same level of enthusiasm and customer service to inquiries received by telephone or email.·Provide hotel-style concierge and lifestyle services administration for the customers including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.Be the ultimate host/co-host of community engagement events and initiatives, as detailed in the customer engagement strategy. This includes being involved in the presentation of ideas, design and execution of such initiatives, as well as assisting with the communication requirements for each one.Work with the CRM to proactively and continuously enhance the customerSound like you?  This is what we're looking for: Friendly with a can do attitude.Be able to build rapport and cooperative relationships with customers and visitors.Be able to adopt a one-team attitude with all members of the extended Building Management team and partners, with the view to meet organisational objectives as a member of the team.Possess natural initiative.Be professionally presented.Be flexible with start and finish times.Provide superior client serviceDemonstrate initiative in the offering of customer service excellenceContribute to customer retentionEnhance own professional and personal skillsCustomer service experience is essential.Ability to multi task while maintaining a positive outlook and proactive approach.Have outstanding communication and interpersonal skills.Ability to communicate effectively, both verbally and in writing.Possess sound computer skills including Microsoft Office package.Floor Fire Warden experience desired or willingness to be trainedAbility to speak a language other than English is desired but not essentialCertificate Level in Hospitality/ Business desired but not essential.First Aid Officer desired or willingness to be trained.Benefits:·       Great employee discounts off fitness, wellbeing & other renowned bands· weeks paid maternity leave ·       Private Health Insurance Discounts·       Active Social Club·       Employee assistant program·       Novated Lease for EV cars·       Paid time off for volunteer work·       Career Opportunities with Australia's #1 Commercial Real Estate firm·       Premium officesWhat you can expect from us:  You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Interested candidates, please apply following the link below quoting job reference number AFREQ460447Location: On-site –Melbourne , VICIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.