Multi Facility Patient Liaison Officer

3 weeks ago

Tamworth, New South Wales, Australia NSW Health Full time
Overview

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. In this role, you will ensure accurate revenue capture by assessing patient eligibility, guiding financial elections, and maintaining compliance with NSW Health policies. You'll work closely with clinical and administrative teams to support private and compensable patient processes, manage overseas visitor billing, and provide education to staff on revenue procedures. This position operates on a 7-day rotating roster and plays a key role in enhancing both patient experience and financial outcomes.

Position details
  • Employment Type: Permanent Part Time
  • Location: Across NBMLHD Facilities
  • Position Classification: Administration Officer Level 4
  • Remuneration: $ $37.29 per hour
  • Hours Per Week: 24
  • Requisition ID: REQ600325
  • Application Close: 07/09/2025
Responsibilities
  • Support patient admissions and financial classification across NBMLHD facilities.
  • Assess patient eligibility and maintain compliance with NSW Health policies.
  • Collaborate with clinical and administrative teams to support private and compensable patient processes.
  • Manage overseas visitor billing and provide education to staff on revenue procedures.
  • Contribute to improving patient experience and financial outcomes.
Qualifications
  • Exceptional customer service, verbal communication and negotiation skills; ability to have difficult conversations with patients and families.
  • Willingness and ability to work a 7-day rotating roster with demonstrated flexibility.
  • Accurate word processing skills and competent use of Word, Excel and electronic patient records.
  • Ability to work independently and problem solve with limited guidance.
  • Strong organisational skills and ability to prioritise competing demands to ensure timely completion of work.
  • Ability to write clear and accurate documentation and correspondence.
  • Accurate judgment in applying financial classifications, NSW revenue-related policies and the Australian Health Care Agreement principles.
  • Ability to undertake documentation reviews and quality checks.
About NBMLHD and Inclusion

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, CALD people, neurodiverse individuals, and people with disabilities to apply. NBMLHD is committed to implementing the child safe standards.

Benefits Available To Eligible NBMLHD Employees
  • Salary Packaging options for extra tax savings
  • Novated Leasing
  • Education opportunities through Education Training Service with over 110 courses each year
  • Access to our Employee Assistance Program (EAP) for staff and family members
  • Fitness Passport
Need more information
  • Position Description
  • Find out more about applying for this position

For role related queries or questions contact Catherine Browne at

Seniority level
  • Entry level
Job function
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Industries
  • Hospitals and Health Care
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