Multi Facility Patient Liaison Officer

3 weeks ago

Tamworth, New South Wales, Australia NSW Health Full time
Overview

Join to apply for the Multi Facility Patient Liaison Officer role at NSW Health.

Employment Details
  • Employment Type: Temporary Full Time (Up until 30/06/2026)
  • Position Classification: Administration Officer Level 4
  • Location: Across NBMLHD Facilities
  • Remuneration: $36.45 - $37.29 per hour
  • Hours Per Week: 38
  • Requisition ID: REQ600301
  • Applications Close: 21/09/2025
About NBMLHD and Role

With CORE Values of Collaboration, Openness, Respect and Empowerment, working with NBMLHD provides opportunities to grow your career. Nepean Blue Mountains Local Health District (NBMLHD) is a leading healthcare provider serving the Nepean, Blue Mountains, and Lithgow Region.

We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. You will ensure accurate revenue capture by assessing patient eligibility, guiding financial elections, and maintaining compliance with NSW Health policies. You'll work with clinical and administrative teams to support private and compensable patient processes, manage overseas visitor billing, and provide education to staff on revenue procedures. This position operates on a 7-day rotating roster and aims to enhance both patient experience and financial outcomes.

Join a team where attention to detail and communication skills make a real impact. Your work supports quality care and sustainable health services at NBMLHD.

What You Will Bring To The Role
  • Exceptional customer service, verbal communication and negotiation skills, and the ability to have difficult conversations with patients and their families
  • Willingness and ability to work a 7-day rotating roster with demonstrated flexibility
  • Accurate word processing skills and competent use of computer programs including Word, Excel and electronic patient records
  • Ability to work independently and problem solve with limited guidance
  • Strong organisational skills and ability to prioritise competing demands to ensure timely completion of work
  • Ability to write clear and accurate documentation and correspondence
  • Accurate judgment in applying financial classifications, NSW revenue-related policies and the Australian Health Care Agreement principles
  • Ability to undertake documentation reviews and quality checks
Benefits
  • Accrued Day Off (ADO) for full-time employees
  • Salary packaging options for tax savings
  • Novated leasing
  • Education opportunities through Education Training Service with over 110 courses each year
  • Access to Employee Assistance Program (EAP) for staff and family members
  • Fitness Passport
Additional Information

NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer. We encourage applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people with a disability; people from CALD backgrounds; LGBTQI+ individuals; people with lived experience of mental health concerns; and people of mature age.

NBMLHD is committed to child safe standards. For more information, please view the Child Safe Standards.

For assistance with applying through the NSW Health Career Portal, please see the provided guidance.

Contact: Catherine Browne at Catherine.Browne@health.nsw.gov.au for role-related queries.


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