Facility Liaison Professional
2 days ago
We are seeking an experienced Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within a local health district. This role will operate on a 7-day rotating roster, enhancing both patient experience and financial outcomes.
The district is committed to achieving a diverse workforce and is an equal opportunity employer. We encourage applications from people of diverse backgrounds.
About the Local Health District: The district provides a range of public health services to the region and is a recognised leader in healthcare.
Key Responsibilities:- Support patient admissions and financial classification across facilities.
- Ensure accurate revenue capture by assessing patient eligibility and guiding financial elections.
- Maintain compliance with NSW Health policies and support private and compensable patient processes.
- Manage overseas visitor billing and provide education to staff on revenue procedures.
- Collaborate with clinical and administrative teams to enhance patient experience and financial outcomes.
- Exceptional customer service, verbal communication, and negotiation skills.
- Willingness and ability to work a 7-day rotating roster with flexibility.
- Accurate word processing and competent use of Microsoft Office and electronic patient records.
- Ability to work independently and problem solve with limited guidance.
- Strong organisational skills with the ability to prioritise competing demands.
- Ability to write clear and accurate documentation and correspondence.
- Ability to apply financial classifications and NSW revenue-related policies.
- Ability to undertake documentation reviews and quality checks.
- Relevant experience in patient services and revenue/clinical administration.
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