Central Donor Team Leader

2 days ago

Brisbane, Queensland, Australia Buscojobs Full time

Position Purpose

The Central Donor Services Team Leader plays a strategic and operational leadership role in delivering exceptional donor and surrogacy services across City Fertility's national brands. This role is responsible for team performance, compliance, stakeholder engagement, and service innovation, ensuring the integrity and quality of donor programs in line with Australian legislation and ethical standards.

Key Responsibilities

  1. Lead and mentor the Central Donor Team to ensure operational efficiency, accuracy, and exceptional service delivery.
  2. Act as the technical expert and escalation point for complex cases, complaints, and urgent operational needs.
  3. Oversee donor workflow, database management, and compliance with ART legislation and internal protocols.
  4. Coordinate import/export of donor gametes in accordance with national and international standards.
  5. Deliver training programs and support capability development across clinics and donor teams.
  6. Drive continuous improvement initiatives, policy implementation, and strategic project delivery.
  7. Maintain strong stakeholder relationships with clinicians, patients, suppliers, and executive leadership.
  8. Monitor performance metrics, support accreditation processes, and contribute to digital platform rollouts.

Key Criteria

  • Demonstrated experience in leading and managing teams within a healthcare or allied health environment, with the ability to foster a positive team culture aligned with organisational values and lead change and continuous improvement initiatives.
  • Strong capability in managing departmental operations, including workflow optimisation, database management, policy and procedure implementation, stakeholder engagement, and project delivery.
  • Capacity to ensure departmental compliance with regulatory requirements, internal protocols, and accreditation standards, while promoting a culture of quality and safety. A sound understanding of donor services, assisted reproductive technology, and IVF terminology, including relevant legislation, is highly regarded.
  • Highly developed interpersonal and communication skills, with the ability to engage effectively with clients, patients, clinicians, internal departments, external suppliers, and executive leadership, fostering strong collaborative relationships.
  • Proficiency in database systems, process mapping, and MS Office applications, with the ability to quickly learn City Fertility's protocols, systems, and quality standards.

Application Process

If this opportunity sounds like the perfect fit for you, submit your application now by clicking the 'Apply' button. Please include your resume and a cover letter addressing the key criteria. All opportunities are listed at City Fertility Career Opportunities.

Please note that applications will be reviewed as received.

City Fertility is an equal opportunity employer. We value diversity and strive to create an inclusive environment where everyone can contribute regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion.

An applicant must be legally entitled to work in Australia. Successful candidates will need to provide proof of their right to work prior to commencement. Candidates applying for hospital positions may be required to provide proof of immunisations and vaccinations. All personal information will be handled in accordance with our Privacy Policy.

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