Product and Support Specialist

Our company

Flextool is a leading marketer and manufacturer of high-performance construction equipment and tools for the civil, industrial, rental, commercial, and residential construction markets in Australia and New Zealand. At Flextool, we are passionate about big machines, small tools, and everything concrete and construction. We challenge industry standards and strive to help tradies complete jobs faster while running successful businesses. With a well-planned growth strategy driven by product innovation and category-leading marketing, Flextool offers the opportunity to work with an exciting business that is rapidly becoming the market leader and home to leading international brands such as Mikasa, MQ Whiteman, Multiquip, Smith Performance Sprayer, Kraft Tool Co. and W.Rose.

Your role

Reporting to a highly experienced Product Manager and expert in the field, this role will oversee the daily technical sales support needs of the Flextool business. You will be responsible for developing and implementing systems, processes, and programs to optimise and scale Flextool's technical capabilities, ensuring they meet both the current and future requirements of the business.

In this role you will be tasked with developing and delivering technical training materials and programs both online and in person to enhance the technical knowledge and capabilities of our dealers, contractors, rental companies, internal sales and customers service staff. Leveraging your product knowledge, you will assist with technical support publications and maintain a detailed product specifications database.

This role is ideally suited to candidates who have worked in equipment hire companies for construction, industrial, and DIY tools, tradies who have hands-on experience or those who have worked in retail sales with experience in supporting customers with technical product service. We also welcome applications from apprentice candidates who are enthusiastic about construction equipment and eager to develop their technical skills in this exciting role.

As a key member of our team, you'll have the ownership and support you need to succeed, both from your leader and colleagues of the close-knit Flextool team.

Key Responsibilities:

• Responsible for managing the day-to-day troubleshooting, diagnostic and technical support through direct contact with dealers, contractors, rental companies, internal sales and customers service staff
• Monitor product performance, maintain records and coordinate improvements for technical problems, service issues and emerging product concerns to support proactive resolution and continuous product improvement
• Establish and maintain relationships and regular contact with key technical personnel across our portfolio of brands and suppliers both domestically and internationally
• Provide support to our product development program through technical insight, adherence and compliance to safety and design standards, prototype development, infield testing and analysis

Benefits

• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
• Give back to the communities in which we live and work, with our "Community Action Day" and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Skills & Experience

• Basic understanding and knowledge of diesel and petrol engines, electrical and hydraulic systems and mechanical trades or related fields, is desirable
• Ability to comprehend, interpret and analyse technical publications such as schematics, service and spare parts literature, technical bulletins and detailed product specifications
• Strong time management, analytical and problem-solving skills and ability to work independently
• Advanced presentation and communication skills, both written and verbal, with the capacity to effectively present and influence at all levels
• Ability to safely operate a wide range of powered constructions equipment
• Strong proficiency in Microsoft Office programs and technology literacy
• Must hold a valid Australian driver's license
• Willingness to travel within Australia and internationally, as required

Imagine a better place

Flextool is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll be part of a large organisation with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

How to apply

We are looking to speak with you asap, please apply online