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Product and Equipment Knowledge Specialist

3 weeks ago

City of Charles Sturt, Australia beBeeTechnical Full time $70,000 - $95,000
Technical Sales Support Specialist

We are seeking an experienced and skilled Technical Sales Support Specialist to join our team. This role is responsible for providing technical support to our customers, dealers, and contractors, ensuring they have the necessary information and resources to effectively use our products.

The successful candidate will be responsible for developing and implementing systems, processes, and programs to optimize and scale our technical capabilities. This includes creating and delivering technical training materials and programs, both online and in-person, to enhance the technical knowledge and capabilities of our staff and customers.

In addition to providing technical support, this role will also involve collaborating with cross-functional teams to develop and maintain product specifications databases and technical publications. The ideal candidate will have a strong understanding of diesel and petrol engines, electrical and hydraulic systems, and mechanical trades or related fields.

Key Responsibilities:

  • Provide technical support to customers, dealers, and contractors through various communication channels
  • Develop and implement systems, processes, and programs to optimize and scale our technical capabilities
  • Create and deliver technical training materials and programs to enhance staff and customer technical knowledge
  • Collaborate with cross-functional teams to develop and maintain product specifications databases and technical publications

Requirements:

  • Strong understanding of diesel and petrol engines, electrical and hydraulic systems, and mechanical trades or related fields
  • Ability to comprehend, interpret, and analyze technical publications
  • Advanced presentation and communication skills, both written and verbal
  • Strong proficiency in Microsoft Office programs and technology literacy

Benefits:

  • Comprehensive health and wellbeing support, including access to mental health resources and employee assistance programs
  • Generous discounts on company products and services
  • Ongoing professional development opportunities
  • A collaborative and supportive work environment

This is an exciting opportunity for an experienced technical sales support specialist to join our dynamic team and contribute to our growth and success. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.